Novotel Bristol Centre

Hotel is just in the city center and so close to restaurants and shopping. Room is regular but pillows aren’t cosy at all. They were of the lowest quality ever so affected sleeping. Shower had Rituals amenities which is nice but no lid to close the tub so actually only shower option available while there is a tub. We had child and dog with us so convertible sofa plus additional sofa piece were quite comfortable. We chowed this hotel for pet option and it’s just £15 extra charge so in general feel very satisfied with our one night stay. Btw. Reception looks the way more stylish than the rooms so the picture is taken only there !

Excellent location, really easy to get around Bristol. Cowan, good water pressure, nice pillows but the bed was too hard for my partner to sleep.

Spacious rooms and great location for staying in Bristol.

Good location and good service Staff at the reception very kind Close the train station

Location is good. A express supermarket at nearby. You can leave your car in hotel car park even you checked out. However, noise from street is loud even in midnight.

Very clean and comfortable,and kind-hearted,the breakfast is fantastic,delicious and many type of food. Bed is soft and clean too.

Great staff and good breakfast

Muy bien situado, habitación espaciosa para 2 adultos y 2 niños. Rápido check in y check out con unos recepcionistas atentos y simpáticos. Usamos el parking de pago en el hotel, no es barato para las plazas pequeñas que tiene pero en Bristol si vas con coche es imprescindible. En general recomendable.

酒店服務太差了，酒店其他方面我就不多吐槽了，看看其他人的評價就知道了，衹是我們是連續預訂了兩次，所以沒想到入住插曲居然還有續集。因為昨天他們的工作人員自己酒店內部管理問題把我們的預訂日期搞錯了，所以和我們發生了多次不愉快的溝通，具體情況看我的上一個評價，後來他就拿給我們一張兩人飲料卡表達歉意，但我們沒有使用。結果沒想到今天上午退房時，前台説有人留了一張手寫紙條給她，顯示我們有一個12英鎊的額外消費，所以要交錢才能退房，於是我們要求她查看我們有什麼額外消費，請她提供我們消費的證明，結果她又查不到，於是又跑進房間去問情況，後來又説可能是有人搞錯了，我們沒有額外消費，可以退房離開了。這個酒店真是太可笑了，管理已經混亂到如此程度了嗎？當時因為我們急着趕火車,又因為這個莫名其妙的額外消費耽誤了不少時間，所以沒有多耽擱就去火車站了，但是我仍然對這件事情很氣憤，我一定會投訴並且要求賠償的。一家四星的全球連鎖酒店，管理混亂，工作人員態度惡劣，面目可憎，已經確認過的預訂，他們不自己進行內部溝通，反而不斷的騷擾住客，認為住客沒有預訂就賴着不走，並且沒有對自己的騷擾感覺抱歉，之後又莫名其妙的跑出來一張手寫的根本沒有的額外消費單，但是又無法説明消費單從何而來，想想這家酒店有多麼可怕，住在這家酒店有什麼安全可言呢？提醒想要預訂這家酒店的朋友，好好想想，做好充分準備，應對各種突發情況以及各種完全沒有的額外費用。並且友情提示附近還有兩家離火車站也很近並且更好的酒店，一家萊昂納多，一家希爾頓，可以作為更好的選擇。