Aztec Hotel and Spa

Very disappointed as we booked a spa hotel and didn't realise we had to pay extra to use the facilities.

Wonderful hotel. Love the rooms by the pond, so beautiful. Recommended

Spa & swimming pool is very great, nice service and convenient carpark although need daily low rate of charge

Loved the milk and water machines available to fill your own. Good size pool but very annoying that you have to pay extra to use it! I’ve never experienced this in a hotel before and was the main reason we booked it. Plus they added £10 extra to the advertised price as prices had apparently just increased!! Then when we got to the pool (which has a 3 hour window for children to use in evening) we were told they were at capacity and we had to wait around 15-20 minutes. It looked like there was plenty of room but we were told x31 was the limit. If that’s the case I think a booking system needs to be implemented…there were quite a few people waiting to access. Good breakfast

Queues for checking in and out were ridiculous. Otherwise good room and food. Very nice pooland spa.

Despite the winter season, the hotel appeared quite busy, perhaps because of the weekend or the swimming pool.

Maybe the nicer hotel in the area. I especially appreciated their exercise facility. There is also a lap pool for those that swim. Restaurant onsite is excellent.

A mixed experience. Parts of the hotel are tired, and there are dead flies in the lampshades in the bar. The food is good, and the reception was very good, but evening room service wasn’t answered for 30 minutes then when it was I was told I couldn’t be served as they couldn’t take payment. Paying extra for the spa seems a bit much when you’ve already paid for a room.

Heating was not working in the room. Room was cold on arrival and cold in evening. Resolved with portable radiator. Not the best a for a spa hotel