Premier Inn Bristol South

I was welcomed and cared for professionally and with care. The room was clean, shower pressure good and hot and the bedding fresh and clean. I enjoyed my stay!

Stayed here with family (2 x adults, 2 x children) in order to catch an early flight from Bristol. Had a really bad experience as arrived on a rare hot summers UK day, checked in at 6pm and reception took details and gave us our key, no other info provided but thought nothing of it at the time. Got into room and it was boiling hot, temp on wall said 31 degrees. A window was open and a fan was on in the room but the fan was doing nothing with hardly any air coming off it. I went to reception to say how hot the room was and that the fan was doing nothing, the response was simply 'nothing we can do', that all rooms were hot and no other fans available. This was bad enough without the fact that on reception they had 3 desk fans pointed at them whilst we had this conversation. We had no real choice but to try and make the room work and try to get it colder but with 4 of us in there the temp only increased to 31.5 during the night. It was the worst nights sleep we have ever had, I say sleep but think we had max of 1-2hrs sleep before deciding to leave 2hrs before we needed to at 3am just to get into the car and then airport with Aircon. Whilst the heat was a massive problem, the room itself was also dated, tired with broken toys left in the corner (assume previous guest) and a smell in the toilet. It was quite grotty overall compared to other premier inn rooms we have stayed in. I got a feedback email from Premier Inn and so raised the above, they did respond and apologised but stated that in their good nights sleep guarantee, room heat is not covered in hotel's without aircon. I wasn't actually seeking any refunds when providing the feedback but I thought it summed up the experience, not addressing the customer service or room issues but falling back on t&c's. We wont be staying here again obviously, but it has also put Premier Inn in a negative light when we have used them a lot. This place is unfortunately way behind on other options and needs some investment so others dont have the same issues.

We had to stay here when our house was flooded, all the staff here could not have been more helpful and so friendly. Many thanks to Mandy Claire Paige and Leroy. The rooms were clean and always ready when we needed them. They even looked after our stuff when there was a mistake in consecutive bookings.