The Douglas Hotel

We stayed here for three nights, and have to say it was very comfortable and a quality hotel. From check in which was friendly and efficient, to the friendly bar staff and bistro staff. We had three sea view rooms, two upgraded free, and the rooms were all spacious with a very large comfortable bed. Rooms serviced each day and very clean. Aye in the restaurant two nights, and all good, and breakfast was excellent, hot freshly cooked and friendly staff. On,y slight issue was the one coffee machine which broke down on the first morning and staff saying we had to wait whilst it was being fixed, suggest there are two machines for the size of the bistro. We were lucky with the weather, and were able to sit outside for drinks on all three evenings. Rooms were on the 2nd and 3rd floors, lovely sea views but over the bar and seating area so with the windows open you do get some noise. But overall, cannot complain about the stay, were very comfortable and would highly recommend and would return without hesitation. The duck in the room returned with us, as the letter in the room says, he could travel back with us. Thank you for a lovely stay

Hi just returned after a night at this hotel must say very disappointed was expecting something special from reviews and pictures online.the worst aspect was the food so bad cheap ingredients not much choice bad presentation for the prices charged £230 a night you expect better not on the same level as auchrannie but same prices .

What an amazing hotel! The friendliest, most helpful staff, comfortable luxurious room, gorgeous views, the most beautiful garden and delicious food! I would highly recommend this hotel - top notch! We’ll definitely be back. Thank you to all the staff!

We arrived on a wet Saturday to be greeted by the cheery presence of Kate in reception who had upgraded our executive double room to one with a sea view. The room was spotless with a bathroom almost as large as the bedroom. The bed was so comfortable and eventually we got a good nights sleep. Only disappointments were no power shower which when you’re paying £245 per night might be expected and the lack of soondproofing. It appears our seaview room was directly above the bar and we could hear loud conversations below. We booked dinner in the Bistro and the food was nice enough and the service excellent. We went to the bar for a couple of drinks and there was a good atmosphere with a live singer on from 9 until midnight although we retired to the room about 1030. The singer was excellent and we didn’t mind really that he went on for 10 minutes after midnight but when he finished the bar staff decided to put on some music which was pretty loud and I had to ask reception to have it turned off- staff unaware that people are in rooms attempting to sleep maybe a wee reminder needed. Breakfast next day was fine with decent selection of pastries bread fruit and yoghurt. Ordered the full Scottish breakfast which was lovely. On check out a different lady from Kate seemed pretty cold and we were gone without even asking if we had enjoyed our stay. I’d recommend avoiding room 102 at weekends especially a Saturday night due to aforementioned noise issue. Overall a nice hotel with good staff and service but definitely over priced but I suppose that’s down to supply and demand.

This hotel has been fabulously renovated and everywhere is immaculate with lots of original features. The staff were all very pleasant and eager to please. We had a wonderful room: an Executive Double Sea View with wonderful views across the bay on the first floor. It was more of a suite - a hallway with a wardrobe, a huge bathroom with lots of grab rails etc and a lovely large light bedroom with lots of storage, a small sofa and two other chairs. The bed and pillows were both extrembly comfortable. There is a lift. We ate in the Bistro the first night but, strangely, nothing has been done to maximise the sea views. It’s all very dark and laid out in booths with high backs and studded dark brown leather. After that, we chose to eat in the bar (same menu) and appreciate the light and the views across the bay. The reasons I haven’t given this 5*: Despite the bathroom seeming to be disability accessible, the shower is only over the bath which was quite deep to get into Biscuits were only provided in the room on the first day which seemed stingy for the price we were paying No choice of tea bags in the room but, on request, they were provided willingly The darkness of the Bistro The unnecessary air conditioning in the Bistro both in the evening and at breakfast

My review is for the restaurant only as we didn’t stay at The Douglas. Our best meal for a long time. The surroundings are lovely, staff friendly and attentive, the food was freshly prepared, high quality and very tasty. We will dine here on our next holiday to Arran.