Premier Inn Trowbridge

I am really disappointed in how this hotel is ran, the manager natalie was so rude, shouting at the staff, clearly has no regards to the guests hearing this, its not very appropiate way a hotel should be ran. Regardless of the rude manager the room was clean and tidy, food was okay had better.

⭐☆☆☆☆ Truly the worst experience I’ve ever had at a Premier Inn – never again. I don’t usually leave reviews, but this visit to Premier Inn Trowbridge was beyond unacceptable. The staff were clearly untrained and had no idea what they were doing. We were served awful food, and to top it off, we were charged for a dish we didn’t even order. Later in the evening, both staff and hotel management banged on our door demanding £2.99 – a completely inappropriate and unprofessional move. A waitress brought her child into work, who was then climbing over furniture and rearranging tables while guests were still eating. We were asked, bizarrely, if we wanted ice in our beer, and when we inquired about the menu, the response was, “We’re not really sure how it works this evening.” Seriously? The whole experience felt like a complete joke. I’ve stayed at many Premier Inns over the years and had decent experiences, but this was a total disaster from start to finish. Avoid this place at all costs.

Premier Inn has always been good nice and clean and value for money. but this time the rooms as always lovely and clean, and we could have paid extra for have bottled water, and a delux room. There would normally be glasses in the room to have a drink of tap water but nothing. and just basic 2 tea bags and 2 coffee sachets and at least 8 sachets of sugar. no other variety of tea bag even in reception there were no other teabags than the standard ones. and only one hand towel reception gave me another hand towel when asked but the reason behind this was that 2 people could share a hand towel. the breakfast as normal was really good and the selection was good. Premier Inn Trowbridge is in a good location within the town and handy for rail and bus services into Bath and Surrounding area. I feel that Premier Inn are still trying to be really good and they but seem to be cutting corners in the hospitably in what is in the rooms and having baths in rooms now when showers would be much more convenient and easier to maintain.

Had a really pleasant stay at the Trowbridge Premier Inn. The room was clean, comfortable, and quiet. Staff were friendly and welcoming, which made a big difference. Great location too, close to shops and restaurants. Would happily stay again!

The worst hotel ever. I stayed there with 2 under 12 kids. My daughter had a competition the next day. She woke up because of the fire alarm crying and so frightened that I couldn’t calm her down!!! And I drove 4 hours and instead of rest we were all exhausted. The fire alarm took place 3 times - at 1:30am, at 5am and again at 6am. I was so angry I came to the reception team and what he told me - you shouldn’t shout. My child is now afraid to sleep in hotels. And we travel a lot due to competitions. And now she is constantly stressed.

The room was clean and tidy the air con worked. The food was good and as my wife has a fish allergy the staff looked after her needs during our stay. Bringing her food separately to our table and utilises at breakfast and dinner. We stayed for 3 nights