Brookings Inn

I book this hotel everytime I go to Brookings

The rooms are outdated, dirty, bedding had stains/rips, musty smell, bathrooms are dirty, light bulbs out. The staff were hard to find, and just not friendly on check in.

The heat was not on in our room when we entered. Figured it would be since it was negative degree weather. Cleanness of the room could have been better , not saying it should be perfect but needed a good deep cleaning.

Was alright. Decently clean. Staff not most helpful but not outright rude. Heat wasnt working. By the time they got someone there we were all asleep so had to get up, let them in, turn on light and deal with noise.

Exit 5 &6 were completely blocked by drifts. Exit 6 was propped open by snow and the -40 temps were making the hallway unbearable. I did let the front desk know upon check in. I used the conference entrance which was ok. Front desk very pleasant at checkin. La Catina staff very friendly and kind.

Check in was quick and easy. My room was clean and the bed was very comfortable. I had one issue with the tub but situation was resolved. I will stay here again in the near future.

It was comfortable however there are things that need to be updated in 228 some part of bathroom came apart, the tubs are outdated the shower not much pressure however staff was friendly

The management was very friendly and ready to accommodate any requests. There were smiles upon the staff’s faces and so indicating that they liked their job. The dining area had carpet with stains. Everything else was very clean. If the carpet was gone and a wood or another vinyl floor, it would be more efficient to clean and better to look at.

Honestly, this hotel could be great! But it's like nothing has been updated since 2009. While clean for the most part, our room was dingy and outdated... one of the picture frames was severly warped, the TV's color was distorted, the bathroom fan was falling off the wall, the paint badly needed touch up, the furniture was old and scratched. Our room was adjacent to the pool... which is fine, but there was no sound proofing... and the curtains didn't black out the room. The lazy river badly needs resurfaced, and didn't really "river". The splash zone water is cold - not great for little kids. There was no pool attendant - they have a great spot for someone to be selling wristbands, concessions, frozen drinks, etc... no one there. There were no towels at the pool. With such potential, I truly don't know why they don't update EVERYTHING and charge at least double what they do. No one would bat an eye paying at least $200 per night for a nice updated hotel/convention center with a waterpark.