Grand Hyatt Melbourne

We initially booked just two nights at the Grand Hyatt Melbourne, but the outstanding service we received made us extend our stay—and I’m so glad we did. The level of attentiveness and genuine care shown by the staff truly elevated our experience. One moment that stood out was during breakfast. My husband asked a staff member at the pastry section whether the items were halal. She explained it to him politely, and to our surprise, about 15 minutes later, the Assistant Director of the restaurant, Mr. Albert, personally came to our table. He took the time to explain the halal options available and even assured us that eggs could be prepared using separate utensils. While I was getting bread, Mr. Albert noticed and came over again, kindly asking if I would like my eggs prepared then. He immediately instructed the chef to prepare eggs and nuggets for me and told me to sit comfortably while he arranged everything to be brought over. His thoughtfulness and proactive service left a lasting impression. It’s rare to see such initiative and care, and it made me feel confident that I had chosen the right hotel. I will definitely recommend Grand Hyatt Melbourne to my family and friends. The hotel is fortunate to have a staff member like Mr. Albert—he truly deserves recognition for his outstanding hospitality.

Reception is seriously undermanned. Long waits at ALL time.

My brief one-night stay at the Grand Hyatt Melbourne left a positive impression. The hotel exudes a classic, luxurious feel, evident from the grand lobby to the well-appointed rooms. The location is undeniably excellent, placing you right in the heart of Melbourne's CBD with easy access to shopping and dining. While a short stay limited my ability to fully explore all amenities, the service was professional and efficient. The room was comfortable and considered quiet, ensuring a restful night. Overall, the Grand Hyatt Melbourne offers a reliable and upscale experience for those seeking a central and comfortable stay.

Excellent hotel, great service and staff went above and beyond to make you feel welcome. The rooms where very comfortable and stylish. Overall a great location close to Melbourne's sites and CBD.

The buffet breakfast was definitely highlight of the stay. The variety and taste of the food was superb! The city view of the room was a bonus as I was upgraded to city view room.