Holiday Inn Express & Suites Austin South-Buda by IHG

Door had a large gap and could see the hallway even when door was closed, no tv in the sitting area of the room ( they had wall marked for tv goes) lights next to bed had burned out bulbs, paint on tile floor in bathroom.

We originally booked a king suite just for the attendant to "upgrade" our room and put us in a double queen. We were traveling with our infant hence the reason for the king size bed. There were holes in the bathroom wall and the bathroom was dirty. The sink was very slow to drain as well. The desk chair had scribbling all on the back. I dont know what it is with Holiday Inn Express but their elevator is always down. The side exit security door was also broken. The breakfast selection was horrible. Everything was old, hard and cold. The pancake maker was broken and the juice dispenser had very watered down juice. I think we're done with Holiday Inn..

The facilities were fine. When we checked in there was only one person working and she struggled with the computer system for 20 minutes before we got our keys. She was also the same person cooking breakfast the next morning, while also manning the front desk.

Elevator didn’t work for 1 day Was presented the wrong room Key cards kept deactivating

Unclean room, broken elevator, bad breakfast with unclear table.

The toilet paper holder was across the bathroom above the sink and almost above my head!! I informed the staff when I checked out. The response; wish you would’ve told us sooner.” I was going to a wedding. What about the housekeeping staff that cleaned the room, multiple times and placed the TO there!! Room was clean, blackout curtains worked well. A bit difficult to find due to construction.. overall a good stay

The room and bathroom were dirty. Hair on the floor, stained walls and floors. The tub felt like it was about to fall through the floor, and the shower curtain was too short so the floor was soaked. The continental breakfast included rock-hard stale bread and muffins. There was no milk for the cereal.

Clean room, very spacious. Courteous staff, reasonable rate. A very nice stay.

Gross ans Ghost Staff Walked in to a bad smelling lobby. Checked in around 11pm, and desk attendant was no where to be found. Finally showed up and took forever to check me in. Room type i booked was no loner available so got down graded. Got to the room and looked like only rhe beds had been cleaned. Floor was dirty, sink was gross. A/C had no room temp adjustment so room was stuffy and sweaty. Slept horribly. Tried to go to the gym and key card wouldnt work. No sign to say it wasnt in service. Went to the front desk to ask, again no attendant around. Gave up and worked out in my room. Noticed the hand towels looked used. Went to get breakfast at 7 and limited options. Didnt have any fruit and coffee tasted like dirt. I have pretty low standards and was just on a work trip but this was pretty gross. Wont ever stay again.