Lanchid 19 Design Hotel

Location, cleanliness, lobby, then again location :) You literally can reach everything on foot. The view from the front of the hotel is splendid, overlooking the famous bridges. Parking lot is there, so it is simple if u arrive by car. U can take a break & a cup of coffee in the large & nicely designed lobby.

This hotel refused to give us a refund for our reservation during the COVID pandemic, even though the hotel had closed. It was the only hotel that refused our request which was disappointing and unfair. Not even the hotel association could convince them to refund our $800.

We booked this hotel back in Jan 2020 and it ended up having to be cancelled due to the pandemic and closed borders as we weren't able to travel. The hotel promised us we could rebook at a later time or get a refund. We tried contacting them on several occassions and were never able to contact them in a year and a half. We booked with ******* who have also been trying to contact the hotel for a year and a half with zero success to process our refund. I almost though the hotel had gone out of business but it looks not. So basically they've stolen our money and are dodging any calls or emails from us or *******. An absolutely criminal hotel and I would avoid booking with them at all costs.

不錯的房間，但很基礎。早餐的選擇很少。服務有很多問題，服務員不知道你的預訂細節，也不了解萬豪的等級特權。即使你向管理層反映時，他們傾聽了你的意見，但什麼都沒有解決。最重要的是，我們在商業服務上花了額外的錢，但是服務質量也很差。這裏唯一的優點是位置，但這並不足以證明如此糟糕的服務是合理的。

不錯的房間，但很基礎。早餐的選擇很少。服務有很多問題，服務員不知道你的預訂細節，也不瞭解萬豪的等級特權。即使你向管理層反映時，他們傾聽了你的意見，但什麼都沒有解決。最重要的是，我們在商業服務上花了額外的錢，但是服務質量也很差。這裏唯一的優點是位置，但這並不足以證明如此糟糕的服務是合理的。