Raven Hall Hotel

Overall a Good hotel Not very informative. No information as to meal times, Wi-Fi etc. Thought there might be a hotel information brochure in the room, but nothing. Did book for dinner, asked if we could just have a table in the bar and a bar meal. Was told it was the same menu so could go in the restaurant or the bar. The restaurant we found wasn’t actually open, so it was the bar anyway and same for breakfast. Overcharged twice for meals and drinks £30 extra on tab over 2 days when we had already paid for some of the drinks. Took 3 days to actually sort it out and get it refunded as they said the system locks them out. Nice hotel and surrounding area for walks. Good meals. Didn’t get some of the breakfast items we ordered, plus wrong drinks. Relatively quiet whist we were there so if it was busier maybe staff need to be a bit more attentive in what they are doing.

MIXED The staff were lovely and clearly tell is was being refurbed. no clear sign you had arrived confusing to find your room 19.90 for 2 brandy and baileys and 9.99 for a blooody

The hotel has changed massively since we last went before you ate in the dining room overlooking the bay restaurant has been moved now you see car park don't get me wrong it was very nice but I preferred the old set up it also has no pool now

Loved the gardens, we were lucky the sun was shining. The food was excellent. Once fully refurbished it will be stunning

Lovely staff who moved me to another room without fuss when my room smelt of new paint. Fabulous location and superb views from the restaurant and gardens. Generous coked breakfast and great staff here too. Some parts of the hotel were shut off due to refurbishment but this didn't affect my stay.

February 2025 Check in was easy and the staff were very friendly. in fact all of the staff were very helpful, friendly but professional. the views were fantastic even when it was a bit cloudy, looking out to Robin Hood Bay when eating breakfast and dinner was a great treat, breakfast on the first morning was buffet style, while morning two was a cooked in kitchen, traditional UK type breakfast, cereals etc were as day one. Dinner was sublime, the choice was limited to other restaurants menus however the pie was make from scratch and the food was hot not just warm as other dining establishments that cost a lot more. The room was very spacious, light, airy and very clean with again very good vistas of the Bay, the bed was very comfy and plenty of space for clothing. however the small disappointment was the size of the bathroom, cramped compared to the room itself. the shower was powerful enough and easy to control the heat, bath was small, there was water damage to the plastic covered mdf bath panel and base, if solid plastic this would not be a problem, there was a light not working and becoming detached from the ceiling. Apparently we should have been informed on checking in that the TV signal was very poor via freeview/terrestial and we should have been using the streaming services? The hotel is going through much needed updated and convertions but never heard any of the work in our room, where the lift is there are items stored there and seems a little run down. would go back tomorrow.