Burnley

I would like to take the opportunity to say how hard working, polite and helpful Chelsea and Isabell was, there was limited alcohol and I watched them dealing disgruntled customer's very professionally while rushing about tending to everyone's requirements, it's great to see 2 young ladies trying to achieve an impossible task when the restaurant was so busy but kept there cool and carried on, the food came out great thanks to Tom the chef who was on his own having to keep the kitchen running. I know I would've given up but I watched on as Tom kept sending out great looking food with every dish. The 3 young members of staff are a credit to the Premier inn chain and I hope they get recognised for there outstanding commitment and hard work

The mattress was uncomfortable and lumpy to sleep on The person who was sleeping above me upstairs as I was downstairs was heavy footing at 1:00am and 4:30am There was a moth in the room on the 1st night I walked in it was on the extra pillow bag there was holes in the curtains in the room and shower room The restaurant area has Been beautifully decorated to a high modern standard and staff are nice there

The room and facilities were fine,no complaints. However the rooms was not cleaned ,beds made or waste bins emptied at any time during our3 nights stay. Not good enough for a Premier Inn!! Breakfast was a joke hardly anything provided just a few croissants and apples and bananas. Very disappointed with my stay!!!

I booked 2 nights in the Premier Inn, Burnley for my sister and I, checking in on Saturday 3rd May and out on the 5th May. We had travelled there from Belfast to attend an event for a cousin who is very unwell. When looking for a hotel for our stay, I was delighted to see that there was a Premier Inn as I have stayed in Premier Inn hotels several times with work and also as in Lenny Henry's ads, his big selling points major on the breakfast. When we arrived and were checking in, I asked a young woman at the desk if breakfast was included as I had looked at my booking to see if it was and to add if it wasn't (without success). She told me that because of renovations there was no kitchen and no breakfast. I was disappointed and asked if there was anywhere nearby to get breakfast. She said no, that the nearest place was in town. We went to the room which was a disappointment as well. It had seen better days. We sorted ourselves out in the room. We had some time to kill before our meet-up so I asked at reception if there was a bar. I was told that there wasn't. I told the young woman, there were three behind the desk, that we were very disappointed and that, while accepting that it wasn't her fault, I intended to complain. She told us that the lack of facilities was mentioned on the website but "in very, very small print". Going without breakfast on a one-night-stay would have been far from ideal but was made much worse whilst staying a second night. I am 70 years old and my sister is 68 Reply in 'photos.'

We weren't told until a couple of days before the day that the restaurant & bar would not be open as reconstruction work was being done. The email then went on to say we could have our dinner in the pub next door (which hadn't been there for a long time?) I then got another email saying 'Ooops sorry our mistake' the restaurant & bar will be open, I phoned the Burnley inn to check and was told I should never have received that email as that was wrong, the restaurant & bar WON'T be open!!! No communication between Head Office and the inn!!! 2 of our party are disabled and had to walk a fair way to get something to eat whilst staying at the inn. Apart from all that the beds were so comfortable.

Another lovely stay at a Premier Inn! Simon, the receptionist, was efficient, friendly and extremely helpful. We would not stay anywhere but Premier Inns when we travel around the U.K. and look forward to returning to Burnley very soon. Thank you, Simon and all your colleagues!