Mercure Penang Beach

Booked this place for a short 4-day 3-night getaway. The place is located quite a distance away from Georgetown, and we had to take a taxi/Grab in and out of town, which typically took about 20 mins - 40 mins, depending on the day and time. That said, the distance is worth it being away from the hustle and bustle of the city. The room was spacious and oversees the beach, providing a nice view in the day and an enchanting view at night (when you can see cruises out at sea). Room was very clean as well, and the mattress was firm and comfortable. Only complaint about the room was the lack of bathrobes. Bedroom slippers were also not replaced after cleaning up on the second day. Within the hotel premises as well was a private beach, which was fortunately pretty empty most of the time, unlike the beach resorts of Phuket or Krabi. The only drawback was the drinks booth at the beach was never open throughout our stay. In any case, it wasn't a big deal since we were in Penang for the food and street art.

beach hotel，美在風景，沿着海灘走走，真的是理想中的面朝大海春暖花開的感覺，酒店不遠有個大棚子，裏面各種好吃的東西恨自己胃口小，真的很地道，日本壽司新鮮，米一般。忘記吃肉骨茶了，留給下次吧。我的這一晚價格不貴，後面除夕春節價格就上漲了。

酒店真的太舊了，房間電話打不通，前台沒有人接 。前台沒有中文，房間太小，帶小孩根本住不下。

Beautiful place, interesting atmosphere, easy access, plenty of parking, delicious breakfast, but waiting longer time for the coffee machine because of breakdown sometimes. The rooms are old, but clean and tidy.Would be great to have a wall USB plug.The shower towel could be improved after sonetimes Used. Also, the drinking water bottle is not prepared but with the filter water next to the water tap in the toilet. However, very good places need to try this place for those who want to come to Penang, very recommended.

The hotel is located in urban area and accessible to beach directly but it is very old and unexpectedly dirty according to this hotel group. You may find all beddings with stains and hairs which is not acceptable, also the damaged facilities in room

1. Please improve the cleanliness of the room, ants are everywhere in the room. 2. No one is at the counter when we check out (8am). 3. We accidentally left a box of biscuits in the room after we checked out and around 12pm we noticed it and called the hotel. The staff member who answered the phone asked for my phone number and room number and then hung up, I thought they were checking the room so I waited for them to call back. However, 1 hour later with no news, I called the hotel again and the same person picked up the phone and said they were waiting for housekeeping to go to our room to do the cleaning and then only they would know if there was anything left in the room. I don't understand why they have to wait the housekeeping to check after he finished the housekeeping, why can't they send someone go and check the room. The hotel called back at 3.45pm to say they had found the box of biscuits, but by then we were already halfway back to Selangor. If they could check the room earlier, perhaps we can still go and collect it before we go back. I requested them to courier the box of biscuits to my address in Selangor, and they said a charge will be applied, i agreed to the charge and then they said they will WhatsApp me the bank details so i could transfer the money to their bank account. 1 week after the check out, I did not receive any call or WhatsApp message from the hotel, and we did not received our box of biscuits, we try to call the hotel but no one answering. We have stayed in this hotel every year when we visit Penang for more than 10 years. We have been happy with our stay, so we never thought about going to another hotel. But this time we are very disappointed and we will not stay here again.

The hotel room was severely different from the pictures, very shabby inside, didn't feel clean, and the room was also very small. If you're attracted by the photos for a vacation, be careful. After seeing the room, I decided not to stay and switched to a hotel in the city center. Additionally, the hotel is far from the city center, and it might be difficult to find a taxi at night. Moreover, it's usually hard to find someone in charge at the hotel. Please be cautious when booking.

The pool is great as it get shaded by the building most of the time so it is not so crazy hot. The hotel is not bad except that Penang is not that great.