De' Garden Hotel, Butterworth: отзывы

Ответ от объекта размещения: Dear Even Tan,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments as they provide valuable insights into our services.We’re glad to hear that your overall experience was satisfactory. However, we sincerely apologize for the inconvenience you encountered regarding the additional night stay. It is our goal to ensure a seamless experience for our guests, and we regret that our communication fell short in this instance, leading to confusion about the late charges.We are also sorry for the inconvenience you faced when accessing your room. Please know that we are addressing these issues with our team to enhance our processes and improve service delivery in the future.Thank you again for your understanding, and we hope to have the opportunity to welcome you back. We strive to provide an improved experience in your future stay.Warm Regards,De Garden Hotel

Ответ от объекта размещения: Dear Valued Guest,Thank you for sharing your experience with us. We're glad to hear that your overall stay was decent, but we are truly sorry to learn about the issue you encountered with the unpleasant odor in the bathroom of unit 3A21.We indeed had a challenging time identifying the source of the smell. Our housekeeping team has since conducted a thorough cleaning of the toilet to ensure that this matter is resolved.We regret that we were unable to assist you during your stay regarding this issue. In the future, please do not hesitate to reach out to our receptionist if you encounter any concerns. We are committed to ensuring your comfort and will do our best to provide a thorough clean or offer you a different room if needed.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more pleasant stay.Warm regards,De Garden Hotel