Eco Beach Resort

Check in was a little odd. They were supposed to have sent us an email with the safe code from which we could get our keys and instructions but we didn't receive one! Other than that, our apartment was excellent. It was clean and very well equipped (with a double hob as well as a microwave). It contained a comfortable bed and a good shower. In a busy/noisy town, our apartment was an an oasis of peace and quiet. It had a very nice balcony with a table and chairs which was ideal for breakfast or an evening meal. There were 2 communal washers and 2 dryers ($5 a pop each). There was secure underground parking. It was located only a few minutes stroll from the beach, shops and restaurants.

Good stay overall. Comfy beds! Bathrooms are very small so not much space. We unfortunately got a first floor flat which had no natural light. Maybe second floor would be better.

On arriving and obtaining the key from the safe holder (worked fine) we were met with a two page letter with a list actions we had to do on leaving the property else we would get a $35 fine! This didn't start us feeling very welcome on what we had to do.....i thought we had paid for someone to empty the bins on us leaving the property (can't remember the other items). i think they may have had issues with other guests in the past? The best think about the property was their guide to the local area re restaurants/bars and things to do....probably the best we have ever come across really informative - we found a great one (called light years). Good location to town or the beach, plenty of parking and staff were friendly when available during their working hours. plenty of leaflets available in reception. This didn't seem much of a welcoming place from the list of actions so we wouldn't stay here again....

Relaxing lounge with comfortable furnishings. Open dining opening onto courtyard with outdoor table and chairs . Access to pool and BBQ areas. Great spa which we tried on arrival. Unfortunately next day pool was being renovated so we couldn't use but that was ok we walked to the beach and swam there. Easy flat walk to town so you can leave car parked at property as parking in Byron gets busy.

Extremely unhygienic with bunches of think black hair from someone else. Couch rock hard and bed feels 30years old. Shower Extremely low (I am 164cm and it was at my nose) Staff was rude on arrival and offered NO assistance with checking in. Was told to retrieve a letter from a box out the front for instructions. Terrible customer service. We asked for a refund and were abused by staff so we felt we had no choice but to leave. We were refused the refund and were not offered a solution. This was our honeymoon and it was a horrible experience.

It was just out of the hustle and bustle of the main area of Byron, however very walkable ... Staff were very helpful with any of our queries and the facilities were more than adequate for our needs.

Apartments nice and clean and in a good location. Not too close to the town but an easy walk and far enough away that the sothat the resort noise doesn't disturb you at night. Absolutely loved our little patio with the swing seat. Great place for breakfast. It loses a point in that there was no one on reception when we arrived which was 5pm and although she could give advice on how to retrieve our key, when asked anything else, for example about restaurants she didn't know anything about the local area.. So it felt like there was very little interaction. This is probably fine if you have been to the resort or apartments before but we found it a little disconcerting. The half is deducted really because the bed, although fine, was pretty small for a double. But again it was fine for our few nights stay. I would probably not recommend staying for more than 3 nights.

Overall good. Weird they charge you for random small things . Sofa bed wasn’t made up and no sheets or pillows in the room for it when we got there

Nois from neighbour slam the door evry time when go in and out.