Villa del Arco Beach Resort & Spa

The staff super helpful, great service, clean facilities, everyone there very nice. It was a great vacations!

As soon as you check in, it is all bait & switch. They make you sit down with the concierge to book dinners and excursions. However, none of that happened after we told her we weren't interested in going to a breakfast the next day to be sold on a timeshare. She then dismissed us to go see someone else for our booking needs. Very rude and annoying way to start the vacation. All you see all day around the pool are the staff giving yet another tour for a timeshare scam. This was very annoying to experience while I'm trying to relax on the resort. -You have to wait 30 to 45 minutes for a drink/food and have to sign a bill each time even though it is all-inclusive. We even had a specific wristband indicating this. It was such a waste of time and paper. Defeated the purpose and not worth the money in that case. -Literally can't get a drink after 10 pm. Sports bar says 12 am but they tell you 11 pm and turn all tvs off at 11 pm. Everything closes super early. The dinners took 3 hours each with horrible service and over salted food.Hotel wouldn't give a partial refund to a guest that could no longer attend (before the ******* deadline to cancel). The hotel wanted us to cancel and rebook for a much higher price. We booked through *******, and they could not get a hold of the hotel to resolve the issue. ******* said it was up to the hotel to give the refund. The hotel said the reservation team was busy and said no refund. Manager and front desk didn't care.

Always enjoy staying at Villa Del Arco. Friendly staff, clean and nice pools. Wonderful breakfast buffet

Property conveniently located near Médano beach and downtown Cabo San Lucas. Signed up for the all-inclusive package and was extremely pleased with the quality of the food and drinks. In addition, there were a variety of dining establishments available to choose from. One suggestion that I would make is to heat the pools, as they were a little cold, and to improve some of the elevators, as they appeared to be outdated. Even the signage number light was not working in two of the elevators, so it was difficult to determine whether they were operating or not. Overall, the view from the main tower straight to the ocean was breathtaking. Definitely will return!

We stayed here from Dec 15 - 21, 2023. We absolutely loved it. It's a bit of a haul from the airport but it's location in Cabo San Lucas is quite central to the main area of town. The property itself was great. We loved our 1 bedroom unit. My kids loved their heated tools which were shallow and perfect for them to play in. I loved the beach right in front of the property which made for easy snorkeling. The food options were plentiful. We especially loved their restaurants Tomatillo and Bella California along with their Taco Bars You do need to make reservations for their restaurants which was a little hard to do at the earlier times that my kids like to eat...but we were able to make it work. My kids loved their nightly shows at the buffet area at Villa Del Pamar. It was a daily highlight for them and something we had to plan our dinner timing around. The property is made up of three separate hotels - all owned by the same company. They provide a cute trolley for you to get to everything on the property. The staff were all very attentive and helpful and made the stay even more enjoyable. The only thing we did not like was for nearly a full 24 hours the property had a water line break. So we were without water for a day and couldn't flush our toilets, wash our hands or shower. These things happen and it was an inconvenience but they were quick to resolve it and everything was fully operational after that. Oh, they offer free valet parking if you rent a car.

We had no water for two days of our stay free massage wae 24.00 many items on menu had no price Concierge was no help at all. Management would not offer anything for the 2 days of no water will not stay here again, stay away.!!! Spend your money elsewhere there is a lot of great resorts down here

The pools and access to the beach was great! The spa was beautiful. I had one of the best therapeutic massages that I have ever had from a lady named Arlette. Yesenia was also a wonderful manicure. All of the staff were very polite and accommodating. My suggestions for an improved experience 1. provide filtered water at all times in the lobby and by the pool to reduce water bottle consumption. 2. We were told that it was too late to schedule a ride back to the airport at the end of our trip when we tried the day before our flight. We were told that we would have had to reserve our transportation 2 days before our flight. Really? Nothing could have been done with more than 24 hr. notice? We ended up spending a lot more to get another ride. We should have been warned about this at check-in, and offered to schedule transportation at that time. Overall, a great experience!

Hotel has OUTSTANDING service!!!! Probably the best we’ve experienced in Cabo and we travel there at least 5 times a year. This was the first time at this resort and we absolutely loved it. Only complaint would be the shower. No pressure and a consistent scaulding hot to freezing cold. Other than that, we HIGHLY recommend!!!!!!

Quality of food was GREAT. Would have liked the service at the pool side to be a little better...more frequent stops.