Casa de Goa - Boutique Resort - Calangute

Я останавливался здесь на 3 ночи, номера в отеле хорошие, просторные, со всеми удобствами, кажется, что мебель нужно заменить, она выглядит старой. В противном случае расположен рядом с пляжем, в 5-6 минутах ходьбы от пляжа Калангут. Завтрак достаточно разнообразный, а обслуживающий персонал ресторана очень вежливый и отзывчивый, они понимают ценность и уважают Гостя.

Мы останавливались на вилле на 4 ночи. Как уже упоминалось, они больше не предоставляют услуги по продаже масла. Персонал сократился вдвое, а то, что осталось, некоторые из них ведут себя грубо. Порванные полотенца для бассейна, потрепанные диваны и лампы, старые сломанные iPad, в номерах неисправны телевизоры. Обслуживание номеров очень забывчиво, чтобы получить заказанные товары ***** с дополнительными услугами, специально упомянутыми при заказе. Мы путешествовали с нашим 5-летним сыном. С нами путешествовал смотритель, который остановился в соседнем отеле. 1 ночь, когда нас не было дома, а наш сын спал, и смотритель остался присматривать за ним. Из отеля позвонили и сказали, что посторонние гости не допускаются, и мы возьмем с вас плату за дополнительного гостя. Я согласился, сказав: «Давай, взимайте с меня плату». Однако они продолжали отказываться предъявлять мне обвинения и продолжали настаивать на том, что, если я не вернусь через 30 минут, они попросят опекуна уйти и оставить моего ребенка одного. Я попросил их взять плату за другой номер вместо дополнительного гостя. Они отрицали и настаивали на том, чтобы я вернулся, иначе они попросят смотрителя уйти. У меня не было выбора, поэтому я вернулся. Я считаю, что вышеизложенное говорит само за себя, и мне нет необходимости вдаваться в дальнейшие подробности о группе людей, дежуривших в ту ночь. На ум приходит еще один случай. Наш мини-бар был пуст. Горничная спросила меня, хочу ли я, чтобы это было в наличии? Я сказал, конечно, почему бы и нет, какой в ​​этом вред. Мы не пользовались мини-баром. Однако с нас взяли плату за весь мини-бар. Сотрудники стойки регистрации, похоже, не согласились с нашим доводом о том, что, если мы им не воспользуемся, с нас не будет взиматься плата. Однако они выставили счет, и мы заплатили. Только когда вмешался старший менеджер, они вернули дополнительную плату. Этим парням действительно нужно подтянуть носки. Нет причин когда-либо возвращаться.

Run down and badly in need of some TLC, this place is grubby, dated and pretty basic. The staff were (generally) pleasant and friendly and doing their best with the limited resources available, but management need to put their hand in their pocket and sort out the tatty parasols and stained furniture (particularly in the restaurant which is offputting and badly in need of a complete makeover). Most of all they need to replace the key cards which did not work for any of us for pretty much the entirity of our week-long stay, meaning repeated trips back to Reception every time we tried to get into our rooms (turns out all the guests we spoke to had the same issue). This is not great if you are suffering from a touch of Delhi Belly and need to get into your room in a hurry! The rooms themselves were basic but clean (our cleaner was great and very helpful), although standing in the bathtub to take a shower was a bit scary because it was bouncy and felt like the bottom was about to give way. On our last day, l went down early for breakfast to find the place appeared to have had a little glow-up. Clean towels on the sunbeds, new parasols, fresh flowers everywhere and carved fruit at the breakfast buffet. There were also cameras set up in reception and in the restaurant. I asked what was happening and was told they were filming 'for a tourist video'. Once the filming had finished, all the nice stuff they obviously wheel out for such ocassions was promptly packed away again and replaced with greying, threadbare relics from what was probably once a very nice place to stay. I thought it was pretty ironic that they had dressed it all up for a promotional video but didn't make much effort for the tourists that were actually staying there. As we checked out, several of the staff asked us to put good reviews on Tripadvisor. I'm afraid l only do honest reviews.

We Arrived here on the 5th of feb 2025 booking in was quickish and we were shown to our room, On entering it was wow this wasnt what we saw on their web site the room was was out dated with a rusty Fridge which was filthy, The back of both the front door and bathroom door also filthy the bath was chipped all over and rust and grime all over (it was horrendous) And nothing like we booked, After seething for 10 minutes up to the reception i went complaining, Soon we were shown another room, which was nearly as bad and i turned it down as it was not what we seen on line, After a while there was a knock on the door and the receptionist (a nice lady asked if we would like to see across the road as this hotel, Is split in two, So across we went and it was 10 times better, But they wanted an extra £500ish for the two rooms which I replied we are not paying that, And we want the two clean rooms what we ordered and seen on line, After explaining they are misleading people as what you see is not what it was, Eventually they dropped it to £260 ish for the two rooms which we had to accept as we were very tired, Now the good part The other side of the road is like small Villas (very nice) In fact you would not think it was the same Hotel and we were very pleased with the room which was very spacious and 5 steps from the pool which was lovely, We only had to ask for a lounger and it was put where ever we wanted back to the room you had a large table 4 chairs, tv sofa another small table fridge and tea and coffee making facilities, 2litres of water free each day, The Bedroom was spacious the bed was huge and very comfortable lots of wardroom space and bedside tables, The Bathroom had a bath and separate shower, Hairdryer and free good quality toiletries, The Restaurant was very good the food was amazing as was the drinks, The prices of the food and drinks were reasonable so we ate there often, There was Plenty of choice at breakfast, The staff were amazing from reception to the gardeners my 2 Favourites Rama from the Restaurant and the security *** on the door who would do anything for you (Sorry i forgot your name, ) There are some close restaurants outside the hotel Sabs just 50yds is good and cheap. Would i go back to the Casa De Goa. Yes i would but to the villas on the beachside of the road as we all four of us enjoyed it very much

The front office assistant miss madusala wase very rude and was talking like she is the owner and if we ask her for help then she was very rude with her answers ...... i request casa de goa management to brief her the way to talk to the customers and also in my room there were lot of mosquitoes which were a lot of trouble during our stay .....

We have recently returned from a three week stay in Casa De Goa and we had a lovely time. Every one of the staff looked after us so well from the Gardener, the Bell Boy, the Room Boy the Waiter's, the Chef's the Reception team and all the way through to the General Manager. No request was too much trouble. The staff have a 'can do' ethos. You step from the frantic hustle and bustle of the resort to the charm and serenity of the hotel in our vintage villa room. We really enjoyed it and hope to return there again soon.