Barceló Fuerteventura Royal Level

We stayed at the Barcelo Royal Level August 25. We had a fantastic holiday and were really impressed with everything. We recieved a warm welcome on arrival, our room was cleaned to a high standard and were spacious. Beds were very comfortable. Pool area was well maintained with an excellent bar with friendly staff. The only downside to the pool area is that we were unable to get sun beds. Although we did expect this as its peak season and we don’t get up early to reserve - that’s what most people were doing. A little frustrating when the beds were not being used the majority of the day but it is what it is. It did quiet down at about 5 - 5.30. The buffet restaurant El Ancla was amazing! The view was spectacular, the service was incredible and the food was to a high standard. My son has allergies and we usually encounter problems with safe foods. But not here, staff were really helpful and prepared food for him. It’s one of the first times we’ve been able to use a hotel restaurant stress free. They recognised us on arrival and would prepare his food and bring it to him. I think the allergy was also noted against our room but it was nice that they remembered. I’m quite a fussy eater but really enjoyed the food on offer. It was more restaurant quality than your general hotel buffet. The grounds of the hotel and the location is perfect. The. Beach is close, it’s not far to the town and there is so much going on. We didn’t use a lot of the entertainment but there seemed to be something going on all the time to suit different needs. There was children’s clubs and children’s activities, discos etc. I would 100% return to Barcelo Royal Level and had the best time here. I’d highly recommend a visit.

Another fabulous holiday at The Barcelo Royal Fuerteventura. I was worried it would be too hot in July/August but because its such a windy island it never felt TOO hot. The hotel must look after its staff well as there is great continuity and although a lot of friendly faces were missing as they were on holiday, the regular staff were there to greet me and immediately made me feel at home. I joined in various activities run by James, a fully trained PT and enjoyed relaxing meditation classes, pilates and stretching ... all taking place under the shade of an emormous palm tree. He also does an Aqua Class, great fun, lots of laughter and an excellent work out while you are at it. If you get a chance to visit the spa, have a treatment with Pamela, Stephania or Sara. All fabulous and well qualified and as a Royal guest it comes with a discount too.

Stayed at Barcelo Royal Level (Adults Only) for 7 nights with my partner and also visited Barcelo Mar. Aesthetically beautiful, but extremely disappointing service & experience. Arrival was smooth, but check-in was cold and rushed. Despite there being no one behind us, we received little info about what our Royal Level access included, which caused confusion throughout the stay. Our room was spotless and comfortable, but the air conditioning was so loud it disrupted our sleep. A shame, as the room was otherwise excellent. Choose between cool and noisy, or hot and peaceful… The resort grounds were the saving grace of our stay. They are stunning and well-kept, especially the Royal Level pool area. However, there aren’t enough loungers or umbrellas, and towel shortages were frequent… with slow response from staff even after complaints (took 90 minutes for them to find more towels one day) Food was hit-and-miss. The Royal Level buffet (Tere Sana) had fresh cold options but a limited and repetitive hot selection, often served cold. The Italian à la carte was tasty, but the service brought the experience down. The Mar buffet had more variety but struggled with replenishment during busy times. We did enjoy the food by to pool, as this was prepared fresh (a bit of a cheat code if after reading this you do decide to say) Drinks were generally good, though the quality depended on who was serving. The biggest letdown was the staff. Many were disengaged, unwelcoming and some I’d go as far as to say, were rude. One example being.. when getting drinks from the bar, some staff would just look at you - no “hello, what can I get you” or “Hola” - Just a stare. This continued in the restaurant's where staff huffed and puffed their way through service, with no sense of warmth when serving their customers. Everything was either, no, met with silence which on many occasions made myself and my girlfriend quite uncomfortable. Now there’s nothing wrong with refusing a request, but there is a distinct way to do this politely, and without the customer feeling rejected and like they’ve inconvenienced you. From the front desk to the bars and restaurants. No smiles, no conversation, and very little effort to make guests feel cared for. Managers were visible but didn’t take action on obvious issues like towel shortages or food delays. The real lack of synergy and organisation was evident - one bar manager even berated his staff (who appeared to be the only ones doing a good job) - in front of everyone - completely unprofessional in any professional capacity. This place looks 5-star, but the service doesn’t reflect it. If you value genuine hospitality and warm, attentive service, this resort will disappoint. As a professional who looks after nearly 200 staff, the service destroyed what is an incredibly beautiful hotel. With better training and leadership, this could be a top-tier destination. Until then, we wouldn’t return or recommend, especially at this price p