Hotel Cosmos Cali

The hot water was not working the 3 days we stayed there. Cleanliness was 6/10. WiFi was ok. I expected them to at least reimburse part of our stay or offer us some sort compensation but said they couldn’t.

Disgusting Experience. Unclean and nothing happens with comments. Una experiencia espantosa con las toallas (sucias y viejas), en la ducha había pelos de mujer, las paredes sucias con zancudos y manchas. Escapes de agua en aire acondicionado y lavamanos. Terrible!

I have been coming to this hotel for the last 10 years. But this year it seems nobody care about the custoner, air conditioner is not working, internet very poor connection, to get hot water need to wait for 20 min, 2 towels, tv not set up...etc, etc. This is my last time at this place, next time rather to pay more and get what i deserve as a loyal client. I do npt like to review places but sometime it to be review to get the owner attention

The hotel is ok. Rooms seem to be newly renovated but the building in general feels old. Good value for money.

Our stay was booked by our travel agent and we would not stay again because of the bad area. Very bad at night with many homeless around and they recommended always to call a taxi for safety . The positive , nice basic buffet in the morning . We had dinner 2 times and one night at 8pm they cooked just for us. The room was good and clean and ac worked fine.

The service at the reception is terrible. The reception and amenities at floor level reminds me of a 1 star motel. The food was good. The room was clean and so the washroom. The elevators may not work. The keys of the room works sporadically

gave the wrong room key twice - waked in to find people in the room - AND was told hot water was working - LIARS - it was horrible and NOT for people with walking problems. too many steps HORRIBLE RUN

First time staying at this hotel, was given a key to room XXX walked in. There was a man there went downstairs was given another key to XXX walked in. There was a man leaving the bathroom as I walked in. Finally I got into the room. The cable did not work. Had to call. Try to take a shower. No hot water was told it was fixed. Try to take a shower again still no hot water. The front desk went downstairs. Informed me that it had been fixed, but in actuality, it is a problem for the hotel it was it some thing that’s been broken for a while that they have not fixed so they were lying to me at the front desk. I will never ever stay again in cosmos, I plan on making a request for partial repayment for the quality of the stay that I had

We booked via the app Hopper and had a lot of problems with the app which were not the hotel’s fault. The staff were very kind and worked through the issues and solved everything. We were very satisfied with the stay but will never book anything again with the app ‘Hopper’. Back to using booking. com for me.