Gran Hotel

The breakfast was very limited. You have to pay for a cappuccino. No bread. WiFi was good Cold showers There is a very tasty bakery across from the hotel Centrally located! Rooms were old but clean. We were passing on our way through so it was an average option. Wouldn't stay here longer than a night or two

Top 3 of the worst hotels we have stayed in in our 23day tour over Cuba. No hot water. Refrigerator not working, so you can't cool your drinks. Breakfast was bad and the staff didn't care to help us. But when Cubans walked in they where served drinks, that we where not offered, etc. We where offered a welcome drink, but they put the alcohol on top and didn't mix it. When asked to stir the drink, I got some arrogant look and he just put the spoon in the glass, no stirring movement. Beds are of poor quality, you can feel the springs. But that's Cuba and that I don't mind. Stuff like the behaviour of the staff is something that's free and should be good. You won't find that here.

Oh dear - a misnamed hotel - more like the ‘Not So Grand Hotel’. Firstly, with the help of our lovely taxi driver, we had to drag our cases down the street to the door as there is no vehicular access. Despite staff in the lobby doing nothing, no help was offered - and we were met with complete indifference. No-one at Reception. Eventually the Receptionist turned up - a Soviet style cold ‘welcome’ and clearly customer service unheard of. Lift up to Floor 3. The room was clean and high ceilinged but still contrived to appear dark and dingy. There is a safe, small fridge and AC, WiFi access given for 10 hours in a 2 night stay - with a decent signal. There were Ill-fitting Shutters and Louvres at the window but no glass, so noise and carousing at night meant that sleep was almost impossible. Breakfast is on Floor 5 in a vast Restaurant but with only 6 guests to serve. The only thing about the hotel that was good was the pleasant waitress here - and because of her the hotel gains one star rather than zero. Breakfast a poor affair- tiny bit of pineapple, a little papaya (which tasted of onion!), spam and cheese although we did have an omelette which was okay. We couldn’t wait to leave.

Albergo in un palazzo coloniale che, ai tempi, doveva essere spettacolare e nonostante la decadenza e trascuratezza mantiene ancora un certo fascino. Ascensore rotto, servizi promessi inesistenti e camere tristemente trascurate. Andrebbe assolutamente ristrutturato.

Cela fait bien longtemps que je n’avais pas séjourné dans un hôtel aussi moche, avec des prestations si faibles. Accueil particulièrement désagréable alors qu’il est impossible de se garer devant l’hôtel pour déposer les bagages. Donc on essaye de trouver un endroit à proximité de l’hôtel pour s’arrêter quelques minutes pour décharger les valises. Ensuite un accueil désastreux et seul le paiement semble important ! On repart récupérer la voiture pour trouver un parking privé à proximité pour 20 euros la journée : c’est cher pour Cuba quand on sait que le salarié moyen gagne 100 euros /mois !!! Chambre très très moche, pas de bouteilles d’eau, pas de frigo pas de fenêtre juste des volets pour fermer ! Salle de bain pas vraiment nickel. Piscine trouble et fermée à 16h : logique, c’est l’heure où les touristes veulent se rafraîchir après une journée de promenade ! De toute façon, le cadre donne vraiment pas envie d’y aller ! Seul point positif, la proximité du centre ville historique de Camarguey mais bof, là aussi c’est survendu par les guides touristiques Hôtel à éviter mais malheureusement le choix est très limité ! Ha oui, j’ai oublié que j’avais réservé dans cet hôtel car il était affilié au Groupe Meliá : hé ben, sans doute le pire hôtel du Groupe Et deuxième raison de ma réservation : la commerciale avait répondu à un commentaire en 01/2020 que les chambres allaient très refaites ! 2023 c’est toujours aussi nul !👎