Castilla Termal Solares

Genial

The spa at Solares has great potential, boasting excellent facilities and a breakfast buffet that stands out for its quality and variety. However, it suffers from two of the most frustrating issues a hospitality establishment can face: an unmotivated and disorganized staff, and a poorly behaved clientele left unchecked. The staff appears indifferent and uncoordinated, often leaving tasks half-finished, which results in incomplete room servicing and insufficient replenishment of essentials like towels and amenities. The overall upkeep of the rooms feels neglected, which mars what should be a comfortable stay. The thermal pool, while a wonderful feature, is unfortunately mismanaged. Children are allowed to use it outside their designated hours, disrupting what should be a tranquil and restorative environment. Loud shouting and banging in the hallways at all hours go unaddressed, adding to the sense of chaos and making relaxation nearly impossible. It is a shame because the spa has all the elements needed to be a standout destination, but the lack of attention to organization and guest behavior significantly diminishes the experience. This could easily be an exceptional place with better management and stricter policies to maintain the peace and comfort expected in such a setting.

We arrived at the Hotel and after we received our room we noticed the AC was not cooling I called the front desk to asked them to fix it and the manager said let me call maintenance and see what they say.. ok I waited 1 hr no change and I called again .. this time she tells me ok I’ll call maintenance again and see what they say mean while we are hot as hell and no call from the front desk. Next day I spoke to other guests and they expressed the same concern about the AC at this moment my wife and I are leaving… we had reservations form 6/23 to 6/27 but had plans to stay till 6/30 at that point we packed our bags bought a plane ticket to Portugal and we are leaving and not coming back ever to this place we are planing to go to another hotel called Gran Hotel Balneario de Puente Viesgo I hear it’s much better hotel. So if you like AC in your room I subject to look to stay in another hotel. Hope this helps you.