Sofitel la Reserva Cardales

Очень грустно видеть, как этот отель разрушается. Сервис очень плохой, персонал не обучен, не готов ответить на самые элементарные вопросы, номер не в хорошем состоянии, кондиционер не работает. Прилегающая территория кишит комарами, а в бассейне полно насекомых как внутри, так и снаружи воды. У бассейна закончились полотенца, в номере нам тоже не дали полотенец. Мы с энтузиазмом пошли играть в теннис, но корты не ухоженные, дырявые, в очень плохом состоянии. Но, без сомнения, самое худшее - это ресторан. Мы сидели за столом и смотрели, как люди возвращают тарелки, официанты нервничали и бесполезны. Еда очень низкого качества, почти несъедобная. Сам шведский стол даже трогать нельзя. Даже картофельный салат был ужасен с сырым и твердым картофелем. Все выглядит плохо, ничего не кажется свежим, ничего не заманчиво. Мы заказали джин-тоник, а они пришли чистые, без тоника, действительно все было очень плохо, завтрак, который раньше был очень особенным, тоже пришел в упадок. Качество очень низкое. Единственное, что еще хорошо, — это спа-центр, который очень дорогой, но очень красивый и хорошо оборудованный. Позор Софитель! Это место, которым мы наслаждались на протяжении многих лет, проводя выходные, но, без сомнения, этот раз был последним. Мы не вернемся.

Worst nightmare. This used to be a 5 star top rated hotel. It went near bankrupt. New shareholders now offer huge discounts. The place gets full of all kind of people you would NOT expect in a 5 star. We booked the most expensive room. Cold, lacking decor, empty walls, no paintings/pictures, the mega super balcony had only two sofa chairs, soiled, old. Impossible to follow shower instructions. And we are Argies with British background. Travel a lot. Manager too young. We did get a 20% discount. Breakfast was a zoo. Full of screaming children, undesrstaffed. A dreadful experience. Getting in through security is a 15" ordeal. We shall never return. And it is a great pity. It has a lot to offer... They have lost their mission. Janine & Danny Bell

We stayed there for 3 days, during the school winter holidays. The hotel is nice and quiet, sorrounded by a very beautiful natural environment. Our room was spacious, with a comfortable balcony overlooking the lagoon and a very comfortable bed. There was a fridge, but it was completely empty. The artificial lighting in the room is poor, in general there is a lack of maintenance. Going on to the gastronomic theme, I found it expensive and poor. although the offer is interesting, the preparation and the flavors are poor. As for the activities, there are options, but the guides are late and with little interest in the client. The final price was excessive in relation to what was obtained.

One of the poorest experiences in a so-called Luxury Property I’ve ever had. And I have had plenty, I hold status with various Hotel Chains, Titanium Elite with Marriott amongst others. We were returning to Uruguay From Buenos Aires and were needing a 1 night stay in the Campana Area to have a good Night Rest and maybe some Spa Time. Since none of our preferred Hotel Chains had a local presence I decided to explore one of my minor Loyalty Programs, Accor. That’s how we came to know this Sofitel Property. Once arrived at the locations my wife and I were a bit confused. The Setting was not very Hotel like. At the gate we found out that we were entering a gated community. This was not mentioned on the Accor website. If I had known that I would not have stayed there. I’ve nothing against it but I’m familiar with the urban and natural design of these areas and It’s not my cup of tea if on Holiday. Anyway, once at the gate we had to wait for several minutes to get access even after providing ou ID’s to the security guards. They would not let us through until the property confirmed that we were on the reservation list. Once the Hotel finally confirmed we were asked to open our trunk for inspection before accessing the community. This was a very hostile situation. I’ve had better experiences with TSA. At check-in I expressed my discontent with the front desk employee who did not address the issue nor offered any kind of apology. I’m just starting to assume things are done this way at this hotel, a little less Hospitality and little more rudeness. After the check-in process was fulfilled credit card swiped forms filled out we were “reminded” that check-out was at Noon sharp and that we would not be welcome to stay at the premises afterwards. ***, really? No lunch?, No visit to the garden? No possibility to leave luggage until the afternoon for a quick visit to the city nearby? No, you are requested to LEAVE at noon. Well, that was it for us. We no longer felt welcome there. We decided to get some work done and have dinner before going to bed and leave the next morning right after Breakfast. The room was good. Although, I had requested and paid for a King Size bed, we were given two twin beds instead. It’s spacious with a modern design. The TV is rather small considering the size of the room. The Bath Room is comfortable, it has a separate walk in shower and bath tub. There’s also a nice and spacious balcony without comfortable furniture. That is not a big issue as you don’t want to stay there too long. There’s a highway nearby and after a few minutes the sound off traffic gets on your nerves. We ordered Simple room service dishes. Steak with mashed potatoes and a Burger with fries. Steak was acceptable served a bit cold though. Burger was not very good. Bun was to dry and patty overcooked. No sauce hence Superdry experience. What caught my eye was that the room service Menu did not include any clear options for Vegetarians/Vegans and/or persons with Aller

Very disappointed with a hotel that charges 500 USD the night. The beds are awfully soft and left me and my wife with back pain. The big pool is ice cold, even though the city had been in 30+ Celsius for several weeks (I heard from a friend it’s always like this). The facilities in general are worn out and need maintenance ASAP (the pool that has mosaic tiles had an impressive amount of tiles missing). Also, there should be small tables by the lounges in the pool to put stuff or even food or drinks and there is none. The room which is huge had a small tv proportionally to the wall. The stuff is friendly, but there is a lack of training and corporate treatment. They all seem to be doing things differently without a corporate homogeneous, uniform way of acting with guests. The kayak experience is lame, as they only let you paddle for about 150m, because the rest of the lagoon is restricted. There’s a general sense of poor service, I.e. the bathroom near the pool had no soap. And they charge you in USD, and convert it to pesos at their own rate, which ends up being more expensive than anyone can plan. It should be the other way around. Again, very dissatisfied.

The location is increíble to get away from the city and relax. But unfortunately my experience was bad, the food and the attention was poor, From 12 to 6pm I have to had the need to ask PLEASE and repeatedly call to reception to clean my room or at least to bring me towels in order to allow my family and me to take a shower and do the scheduled activities, they just came at 6 pm. And too many other experiences, 2 hours waiting for some french fries, hairs in the food, etc. I understand maybe the hotel was full but my experience was bad, they should need to be prepared and have the resources to cover it as well. It’s a pity, really, the hotel is nice but the people who work there are nor friendly at all with the guests.