Holiday Inn Express Canandaigua - Finger Lakes

We liked the location of the hotel and the staff were helpful and accommodating. Unfortunately a large group booking overwhelmed the staff and overall presentstion of the facility.

It would have been nice for the hotel to call and let us know that the fitness center and pool was not available. The lady at the counter at check in was very unfriendly or welcoming. She gave me the option to not stay if I wanted but I went Through a third party so not refundable. It is possible but would require work on her part. I only booked here because of the pool and fitness center where I would have chosen another location knowing this. I am a general manager at a 4 diamond hotel and I obviously don't expect things to be to that level but there are certainly basic costumer services that go a long way. Room is ok but you can tell the staff just doesn't care. The breakfast attendant on the other hand was very unfriendly and kept everything full and nice and tidy.

Great location close to town with several shopping centers within walking distance. The staff was very friendly and helpful.

Our room smelled like a cat. It drove me crazy. Metal bar sticking out for bottom of bed.

Saw a bunch of dead flies on the AC unit by the window in the morning when we open up the blinds, so definitely need some improvement in this area

Pool was not available the entire time of our stay and when we booked the room it did not state the pool was closed. The maid service did not make our beds or clean our room one of the three nights our stay. I needed to request towels to replace the dirty ones.

A foul up on our room assignment and difficulties with the TV kept us from giving this property 5 stars. Hotel was clean, staff helpful, comfy beds. Overall we liked it and will probably book there again on our next trip to the area.

The bed was the most comfortable bed that I have ever slept in. I wish I had a mattress at home like this.

Check was great. They already had us checked in, keys made, and the young lady working the front desk was very friendly, accommodating, and carried on a conversation as though she knew us and welcoming us to the hotel. The hotel shows very well and you can see there GM and ownership take pride in preparing for their guest. We travel often for work and pleasure and have stayed at many different Brands, but IHG-Holiday Inn Express is better than our experiences at Hilton products. Looking forward to seeing how the breakfast is presented in the morning.