Dreams Vista Cancun Resort & Spa All Inclusive

Great place to relax 🧖‍♀️ just needed that extra something, food was ok

시설 깨끗하고 좋았어요. 호텔 내 액티비티 프로그램도 다양해서 재미있게 보냈고 서비스도 훌륭했습니다. 음식도 전반적으로 괜찮았어요

很少評論，但是這次真的驚着了，位置不好，去吧都不方便，價格夠高，房間小，服務一般，不建議票們選住

酒店雖然不在酒店區，但是比很多酒店區更貴的酒店服務還好

It was a very convenient resort with many activities for families. Beautiful setting but access to the ocean is rather limited. The beach is not great. No walking along the sea. One criticism. The music is very loud and could be taken a notch down.

This resort is OK and we managed to have a good time, but the staff/services/amenities/activities/entertainment are definitely not as good as other resorts I've stayed at (namely Excellence/Finest). The preferred club gives minimal benefits. The resort "credits" are coupons, not credits, and we didn't use any of them. About half the restaurants were good.

We spent 5 nights in this property over Christmas holidays. Our party had 4 rooms in total. The first day we arrived before any information about the amenities and services they started convincing us to participate in their time share presentation which was annoying considering the tiredness upon arrival. The rooms were clean and modern and room service was fantastic. The outdoor activities in the morning such as Zumba and yoga were great. Our little one had the best time in the kids water park. We also enjoyed the shows at night. They offer limited number of seats on a high speed boat on Monday and Wednesday included in the all inclusive package and we were lucky to enjoy the experience. Although it was advertised as a family friendly resort we could not join our friends at some of the restaurants because we had a kid which again was very unpleasant. There were not enough chairs and towels by the pool. breakfast buffet was good but in general the food quality and options during the day were meh. If you go there have your coffee at Coco cafe, they offered one of the best tasting coffee that I've ever had. We had better food experience with other Cancun resorts. Most of the restaurants at night had average food quality (we liked the Mexican and Italian). For example the sushi restaurant was a joke and the $300 tomahawk that we ordered at the steakhouse came to the table raw. In conclusion, we liked our stay and it was better than average but not the top quality.

Booked Double Bed (4) Oceanfront: Adults (3), Child (1) with the drop-down for age, I input 16 years old (clearly a discount because she's not old enough to drink alcohol). On arrival was told by the hotel that I only paid for the three adults and I had to pay an additional $1,050 for my daughter to be admitted onto the property for our vacation!!! All ******* emails and receipt info from my reservation only shows "Child" and hotel claimed that was "Infant" and I had to pay for my daughter. This felt very much like a known scam at check-in by the hotel staff. We have been to Cancun All Inclusives many times using *******! If you are booking with kids, I strongly suggest you pick a different resort and avoid the extra charge scam for children at Dreams!

Pros: Staff is the only thing true about thw 5 star rating. Cons: To start the ******* VIP tag doesn't give you anything special...everyone gets a discount coupon book. You won't be able to use that anyway as it doesn't apply to any services that are on specials, which they were during our entire stay. They had a generator running at 3:50 AM, couldn't sleep the first 2 nights! They did move us to another room after we complained 2 days in a row....we spent the next 2 days recovering from the lack of sleep...of the pevious 2....(I have videos) We initially paid $380, (we paid for all inclusive, so this was extra), for the petite chef experience. Which looked very fun from the video they showed me. Ended up being horrible...they mistakenly double booked another party and gave that room away, sticked us in a back room where stuff were stored. It was nothing like what was advertised to us and shown on the video. After the first 5 minutes, during which they tried to sale us a bottle of wine, which we didn't, we were left alone in the room for 55 minutes with only a salad. No one came back in. We kept seeing people going back and forth looking through the door's window, but no one came back in. I had to go out and chase someone down. The food was horrible for what we paid....kid ended up not being able to eat any of it. They did accomodate by making spaghetti with butter.......for the kids. It was so bad and borring that the kids asked to go tothebuffet.