Family 3 Bedroom Ocean Villa by Wyndham Grand Cancun

Great all inclusive resort. Food at all the restaurants was very good. Service was excellent. The beach and pools were amazing

We had trouble the first day because the AC had broken in the family villa that we were supposed to stay. However the staff was nice enough to provide us with three separate rooms for the night and upgrade our bracelets. It was still inconvenient, because we did not settle for two days, so It ruined the vacation. But it was nice from the staff to find a quick solution. The dining was a bit hard as you had to make reservations like 9AM in the morning or they were booked. The servers were awesome, nice and ready to answer. The rooms were very clean and pleasant. 7/10 experience.

The property is dated but the 3 bedroom villa was still great to stay in with my family. The wait staff was amazing. The internet is awful but really that was everyone’s only complaint

A highlight of this property is the jacuzzi bar! Perfect for the raining days. We met so many nice people. My young adult children also enjoyed the dancing at La Vista after hours! The biggest downside is the food. We didn’t starve, but the buffet wasn’t great. And, the sit down restaurants were hard to book - had to get up at 7am each day to try to get a table. Also, they were nasty about taking food from the buffet for family members who wanted to sleep late. It’s all inclusive! Why do they care?

left the room after the hotel did not give me the room that was reserved online

Luis was outstanding! The villa was clean and perfect for family of 5, Definitely could fit more people, especially children. I am looking forward to returning.

Omni Villa we comfortable and spacious. Good for large families or 3 couples. Pools were clean and service was excellent. We loved Cancun and plan to return.

This property is not equipped to handle the amount of people staying here. Peope are running to the pool and beach at 7 a.m. to get lounge chairs bc there are not enough on the property. The dining facilities are not large enough. My party was turned away a few times bc the various reataurants were full or at capacity (only one restaurant takes a reservation which is a scramble to get at 8 a.m. each morning).The room was outdated and needs renovating and new decor. It was hard to get anyone to help with anything. Once, I did connect with someone he/she was nice, polite, and helpful. The hotel is understaffed and needs more lounge chairs and umbrellas.

Location is good. Rooms are dated. Good beach and pools are okay, however food was not a good experience. Lousy hotel activities and drinks are terrible including coffee! Will NOT be back.