Cancun Plaza Condo Apartment

The room was worn out. The balcony door did not lock, the air conditioner was underpowered and did not get the room cool. The bathroom vanity top was cracked and broken. The bathtub was terribly stained or dirty. Couldn’t figure out which it was. The furniture was chipped and worn out. Cooking facilities was a joke. Only good thing about the room was the clean linen. Would not recommend this place. It was a dump

It was an old, torn and dirty condominium. Wifi and TV did not work. Tons of dust behind the TV and other parts. There were old soaps. No water. Parts were broken everywhere, The balcony had no rail. Luckily we only stayed one night,

I like the location, it is walkable to 3 really good restaurants. The pool is so cool, and it has a door to go to the beach which was really convenient. I advice to walk to the restaurant outside for better and cheaper and more delicious options for breakfast, lunch and dinner. Families there is not fruit or vegetables options for the little ones unless you go to the restaruant outside the condo. They are walkable . Personally i like the KM 19.5 restaurants. The condo need a lot of updates but the staff there are really nice. I stay for 5 night.

We stayed on the 2nd floor and there was a lot of banging noise. I think there was a lot of remodeling going on but it was inconvenient being on vacation and not being able to have peace and quiet. The room was not in the best condition. Outlet was almost hanging out of the socket, ants in the bathroom, and worse of all the AC wasn’t cold which was really needed during the hot humid weather in Cancun. We had an okay stay.

This is an older bulding but very beautiful location wise. Our lady Mrs. Rossy was amazing and was there to help when we needed. The only thing i didnt know was bring your own hygiene. There is a small store on property. We did the excursion of the mayan jungle trip. Well worth it! Jorge at the restaurant is the BEST! Sea**** was too much and we were unable to enjoy the beach like we would have liked but the pool is nice also. Would recommend to anyone. I will visit again.

Service was great, just the room was not properly done during our stay.

Hello. Indeed staying here was great, what you see in the pictures is what you get. We got checked in at the security gate, someone came to let us in to the building and everything was great, view was great, beach was so much better than Playa del Carmen, was just perfect. I hope to some back and keep enjoying Cancun.

Poor communication. For Rm #2401, no advance info to permit check in except a WhatsApp #- but no one monitored in timely way. We had to leave property and come back a couple hours after check-in time. On exit, despite confirmation our luggage could be held a few hours after checkout but before leaving to airport, no one available- we had to scramble and invent other arrangements. Refrigerator was broken-kept things cold but could not make ice, then just didn't even go on. But for broken fridge and no reasonable storage space- Rm #2401 was attractive. Condo is beach front but located on very south end of hotel zone where water is rougher. Except for pool, No communal amenities - no icemaker, no water dispensers, no gym, no reception area to relax if waiting for someone or to read if you have rented a studio/ one undivided room. All units are privately owned so no quality control. I am aware that some units have better, more responsive and available management.

I liked the pool and the beach, the property is very old, outdated, needs improvement, bathrooms are in the need of major improvement, bathtub was super old, light fixtures were falling apart in the bathroom, the whole property needs renovation. Property location is good.