Sunset Royal Beach Resort - All Inclusive

Hi, they gave us room around 40 minutes later than check in time ,and room was so smelly , we were trying and calling around an hour to change it. WiFi in room was awful, the air conditioner was too noisy that we could barely sleep. The service including restaurants , bars and waiters were way less than average. We booked for all inclusive but food variations was bad , we should’ve waited long time for each meal , and they were treating us like they’re giving us free food. In beach many times we ordered drink that they didn’t bring for us. The attitude of employees in general wasn’t professional but in my opinion it was manager’s fault , employees wasn’t well trained. I never return to this hotel because of price over 300 usd per night but the service is not even average.

Instalaciones completas y limpias, servicio de primera y personal super, volveré de nuevo, muchas gracias por todo su servicio.

The resort is decent but make sure to decline any "offers" from the hotel. They will take hours of your time to push you to buy a time share or something like that.

Check in was an hour late and because we had to insist, too much noise because of the restaurant right at the entrance rooms, no variety on the buffet

The entertainment was ok and pleasant. the in room bar was always well stocked. It is advertised as all inclusive but it is not as there are different levels of inclusiveness.

The staff were outstanding. Even though they meet thousands of guest they acknowledged me by my name when i approached them. They were very helpful answering questions and giving suggestions. Their tour team made sure we got to do what we wanted. I will go back for another fun fill week.

The employees were great but need more entertainment by the pool and better choice of food. I spent more time outside the hotel since it got boring the 2nd day.

The wait staff on the beach, especially Jose, was the best we have ever had and we have been to Cancun 25 times. All of the staff was wonderful which made this trip special. The beach is incredible and the rooms were remodeled nicely. Another big plus for me is that they had excellent decaffeinated coffee available at breakfast which is highly unusual anywhere in the Carribean, I usually settle for a packet of Sanka and hot water or bring my own and make it in the room. The live entertainment in the lobby nightly was also a nice touch. The 2 negatives are the pool is small and taken over by children so we spent every day on the beach. The rooms are lovely and have a great view of the most beautiful ocean but they do not have actual balconies that you can sit on and enjoy your morning coffee and evening drink. The only balconies are on the lagoon side.

I would stay at Sunset Royal again. The front desk staff where nice and helpful. The hotel was modern , very clean and the food was good as well. I think they should have more nightly entertainments. Overall it is a friendly resort, has a great time