Grande Rockies Resort-Bellstar Hotels & Resorts

Отель расположен в самом центре Канмора, недалеко от супермаркета и небольших магазинов в центре города. бассейн в отеле отличный, и очень нравится детям дома; парковочное место внизу, что очень удобно; Персонал отеля очень дружелюбный и поможет вам, если у вас возникнут вопросы. Решено, останусь здесь в следующий раз.

체크인할 떄 활기차고 너무 친절하십니다 굿굿 방도 화장실도 넓고 깨끗했어요 :) 특히 화장실 샤워기가 있어 좋았습니다 ~!!

Overall our stay was good. We stayed in the annex building and not sure we would ever again. We would try for the main hotel. The parking was awful. We have an suv and there was next to no parking spots to accommodate that. If you came back after supper there were no spots. The main hotel looked great though.

Fab place, stayed multiple times Indoor/ Outdoor hot tub the best Great pool area Multiple restaurant within 5 minute walk Great for our family, every time,

We thought we were staying at the main lodge, but we are at the side building, which is pretty old and outdated. The entrance to the swimming pool is very tight, and no room to change. Disappointed with the amenities. The location of the hotel is close to the trains, which was noisy throughout the night. Not a resort of any kind!

We stayed In the annex building and were not impressed. The room was mostly clean, however there was a fairly thick layer of dust on top of the headboards. The dial to change the temperature of the shower was broken, and the hair dryer died after 5 minutes. There are no change rooms in the main building for the swimming pool, so we had to use the washrooms, which were sopping wet along with the hallway leading up to the pool. The pool itself was ok, but a total echo chamber so was extremely loud when busy. One of our kids didn't want to be there at all. The inside to outside hot tub was pretty nice, however. We might try the main building sometime, but will not be returning to stay in the annex building.

Check in was quick and easy, front desk clerk very friendly. Hotel close to amenities. Also close to the train tracks, but you never heard a train. The hotel was busy, but you couldn’t hear anyone in the halls. Very pleasant stay

The lock on our door broke and we were unable to get into our room (which had my wallet, car keys, everything inside) for 2 hours. After going swimming me and my 5 year old daughter were unable to access our room with the key card. We had to walk back and forth to the main building several time for the cards to be remade. We had come from the pool so had wet hair and not appropriate cloths for the winter weather and nobody was able to help us. When someone did help us after 30 minutes they just tried my card again and said we need maintenance. We waited 1.5 hours (!) for maintenance to get us access to our room. I had a very cold, hungry and tired 5 year old who’s one night in the mountains was completely ruined by the ridiculous amount of time that we needed to wait for maintenance to get us into our room. Awful experience!

Parking was not great for the separate building, from the main. Spaces were small and not enough for the potential amount of guests. We made it work. The pool area felt run down and/or dated. Everything seemed adequate although we didn’t receive cleaning services for the stay. To be expected, over Christmas day and Boxing day.