Hotel Araçá

This hotel is in a lovely location and that is all that is good about it. We booked this hotel as it was one of the more expensive ones in the area as we wanted a bit of luxury for our stay. We paid circa £100 sterling per night for a 3 night stay. Upon arrival the check in was painfully slow even though we were the only ones at the desk. Once checked in we went to our first floor sea view room and we were immediately disappointed. The toilet smelled of urine. The door to the balcony was faulty and would not lock and there was no safe in the room so the broken door lock was a big problem, the bed sheets were also dirty. We then discovered we couldn’t connect to the WiFi in the room. The hotel decor was very dated, I felt like I had arrived in a hotel in the 1970’s. The main hotel wooden staircase was filthy as was the furniture on the landings, it all looked like it hadn’t been washed for an age. We decided we did not want to stay in this hotel a minute longer as it did not meet our expectations for the cost. We went back to the reception and asked to see the manager. They said the was at lunch so to come back. This is totally understandable and acceptable. We went off for an hour or so to look for another hotel. When we returned we asked if the manager was back. They said yes and asked us to wait. 15 minutes or later he decided to leave what he was doing to come and see us (I could see him all of the time simply shuffling papers on his desk so he wasn’t doing anything important). After raising our issues with him his simple response was that we do not advertise that we have safes in the room which is correct and his explanation for the smell off pee in the bathroom was that the cleaners sometimes do not do a good job. I said to him we booked the hotel as it was the most expensive and for £100 per night you expect a safe in your room and WiFi. His explanation of the WiFi was that they have installed a new system and it is not working everywhere properly yet. We told him it did not meet our expectations and that we no longer wanted the room and would like a refund. He pointed to the policy of Brazil of only receiving a refund if you cancel more than 7 days out (which I also know is correct) We told him we were not cancelling as we had changed our mind or our plans but due to the poor quality for the money we were spending. But this made no difference, he offered to move our room to one with the WiFi working. We said we didn’t think the hotel represented the quality for £100 per night. All of this made one difference, he would not offer a refund or even a reduction. We simply then left as we could see we were getting nowhere. So £300 down the drain and not even an apology from the manager. We then found a much nicer hotel named Capão da Capoa Mar, it was roughly half the cost and amazing service. This hotel had clearly invested in modernising and ensuring everything was clean and spotless. So if you are planning on booking Hotel Araca,

Prezado gerente do hotel, Eu escrevo para expressar minha insatisfação com o serviço de Wi-Fi, o restaurante, o serviço de cadeiras e guarda-sóis na praia, a falta de atendimento na piscina, a demora no check-in do meu quarto e a falta de identificação dos pratos no restaurante. Durante minha estadia, tive problemas constantes e contínuos com a conectividade do Wi-Fi, o que afetou seriamente minha capacidade de trabalhar e se comunicar com minha família. Em todas as vezes que eu me queixei na recepção, os atendentes mencionaram que era normal o Wi-Fi não funcionar. Além disso, tive uma experiência pouco satisfatória no restaurante do hotel. Quando eu me dirigia ao restaurante próximo ao final do horário, o bife estava completamente defasado. Isso causou um desconforto e insatisfação com a minha refeição. A falta de identificação dos pratos no restaurante, impossibilitou-me de saber o que estava comendo, causando mais desconforto e insatisfação. Por fim, o serviço de cadeiras e guarda-sol foi ainda mais decepcionante, chegou a levar 50 minutos para as cadeiras e guarda-sol serem entregues, mesmo tendo reservado previamente, causando um desconforto significativo na minha estadia. O que realmente me causou muita surpresa foi a falta de atendimento na piscina, não havia nenhum garçom para servir os hóspedes, o que me impediu de aproveitar plenamente minhas horas na piscina e deixou-me com uma sensação de falta de cuidado por parte do hotel. Para piorar, quando chegamos no hotel às 15:30, o quarto ainda não estava pronto e tivemos que esperar por cerca de 1 hora para que ele ficasse disponível, causando atrasos em nossos planos e um início de estadia desagradável. Espero que esses problemas sejam abordados e solucionados para que outros hóspedes não tenham que enfrentar as mesmas dificuldades que eu tive. Agradeço antecipadamente pela sua atenção e espero ansiosamente sua resposta. Atenciosamente, Marlon Schoenardie

Localização em frente a praia com cadeiras e guarda-sol do hotel na área. Piscina frente ao mar bonita más água muito fria. Possui piscina aquecida e ofurô. Banheiro ao lado dessa piscina com cheiro muito forte de urina. Quarto agradável, más estrutura do hotel precisa de manutenção e melhor limpeza. Em dia de chuva forte há vazamentos em alguns locais do hotel e infelizmente o quarto conjugado 401 ficou alagado. Buffet de café da manhã possui boas opções. O almoço não vale a pena, boa variedade más sabor dos pratos não é agradável.