Home2 Suites by Hilton Cape Canaveral Cruise Port

The room space is quite big and clean, Breakfast is good if you come from West County.

Excellent hotel with huge, well apppointed rooms. Beds were extremely comfortable. Property seems well cared for. Eco friendliness could be improved - a lot of disposable items used at breakfast area. Appreciated the pump bottles in shower to cut down on waste. Will be back!

Pull out mattress was very dirty with crumbs and hair all over the mattress. Also under the sofa

Staff was friendly but check in was not good . Computers were down. Was told I was getting one room and then given another.and had to wait several hours to check im

The extreme price for 1 night stay. Some of the front desk people were not kind at all. They need to take some Customer service classes.

Hotel was fairly clean mirror was not clean . Service was not so good. Front desk placed a 700.00 hold (pending) on my credit card for a one nite stay before my cruise without an explanation. When I inquired about it was told” I don’t know why it was done but I can assure you that it will come off “ I said but according to my bank it has lowered my available amount to use and was told “ my mgr is not here and I cannot do anything about it” This was unacceptable and I want to encourage travelers to check there bank accounts to make sure they are not being placed unusual holds on there Credit cards. This was an inconvenience because I had planned out my trip and while I understand that hotels do place incidental holds upon your checkin for any charges but certainly not understanding the extra amounts”held”without an explanation.

While the property is nice and seems new, the cleanliness in the rooms was lacking. Had to switch rooms, the first one had gross sticky residue and marks all over tables, bathroom sink had residue around it and spots on the mirror like someone’s spit. Room had clearly not been cleaned or not cleaned correctly. We never complain but I felt like I couldn’t stay there! Management was nice enough to move us into a bigger room, which seemed cleaner, although the floor in the bathroom had black marks all over like it had never been cleaned. We didn’t have anywhere else to go, so ended up with towels all over the bathroom floor to stand on. Management said they had an issue with the housekeeping crew and 6 people had quit that week! Hopefully they get it straightened out, but I will never stay there again! Plus I got a terrible cold 2 days later, makes me wonder if it was caught in this hotel?

Stayed here before a cruise. It was nice and quiet. Staff were all super friendly. Would stay here again.

Excellent stay. The staff friendly and always ready to help. The room spacious, clean and well equipped. Close to Kennedy Space Center. Will return!