Black Point Inn

I sought out this kind of venue and was at once excited and disappointed. The Inn is beautiful. Our room was beautiful. We received an email about our stay, they asked for a response, and I told them the good, the bad, and the ugly. Not only have we not had any response to the email, but I even sent the email off to the Migis group who owns the hotel. Not one word back. Apparently, they make enough money during the short season to not care. Pros: Lovely room, excellent mechanicals in the room. Room service is as needed and they were very accommodating. We asked for a refrigerator and were provided one without a stand for it to sit on, so we improvised with a luggage rack. Housekeeping manager was excellent. Most of the front desk staff were also excellent. The food in the restaurant was mostly excellent. There is a new chef and she seems very involved and skilled. Heather in the restaurant is the one to set your reservation with in the Chart Room. The grounds and surrounding area is outstanding. Its very serene. Most places like Portland of Kennebunk are minutes away. The hotel itself is stunning with a beautiful drawing room and sun room. The grounds are meticulous. Cons: Price. Pretty expensive at 500 plus per night. They have an elevator that must be operated by hotel staff, who may or may not be available. If you have any ambulation issues, you should probably navigate that ahead of time. There are many steps in the hotel. We stayed on the third floor to avoid noises overhead and some days, regretted walking up 6 flights of stairs to our room. Wait staff in the Chart Room were not very competent. Some days, I would try to order what I had the day before and the wait staff we have no such thing. Sometimes, they would not come back to our table for a half an hour and we would be out of fluid be it coffee, water, or wine. Out of the 7 or 8 wait staff we experienced, three were competent and over the top. The other need more training or seriously should not be in the hospitality business. Worst con: They obviously do not care what you think. If you stay and they send you a "how did we do" email, don't waste you time. I would go back probably later in the season if did at all. I wanted to swim and I understood that the pool was heated. It was not. If you like a cold plunge, so mid-May and you will have a great experience!

We were excited to explore this corner of Maine. The Inn looked promising, but I regret I must agree with others that found the dinner service poor—we waited 45 minutes to be seated despite having a reservation, and then what should’ve been a simple dish (salad with chicken) was truly awful. We canceled our dinner res for the second night. The room felt dirty with its stained carpet and mildew in bathroom. The overall experience did not match up with the expense which included a surprise exorbitant fee each night. Breakfasts were good and all staff very friendly.

The inn is located in a beautiful spot. Our room looked out at Saco Bay. We enjoyed good breakfasts outdoors on the front porch. Dinner, however, was terrible. We ordered the special and it tasted awful. The manager’s response was that the kitchen is in transition and thanked me for my input. Frustrating! The elevator is man-operated so we had to find someone to take us up to our room; finding someone to go back down took too long as we waited for someone to answer the phone. At check-in, we were not told about the amenities; it was her first day but no one was helping her. Service is not good at this inn. Derek, the manager of the inn does not understand customer service. For the cost of the rooms, I would not recommend this inn.