Great vibe, but disorganised staff let it down This place has great energy and a few genuinely kind staff members, but the management is all over the place. I was bounced between different receptionists who were clearly not on the same page — each giving different information, leading to multiple booking errors. Twice my extensions weren’t recorded, and on one occasion I was told to confirm in the morning — only for the next receptionist to refuse, charge more, ending in being thrown out by the boss “There’s nothing we can do” this was a staff error??. I didn’t mind the usual backpacker issues (noise, “wet room” bathrooms, no water at times), but the chaotic admin is what ruined it. Needs serious improvement in communication and booking systems.
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