First Group Mount Sierra

Basic Front desk staff was super nice; the property is a bit run down, but definitely acceptable and everything worked. Front desk staff were super nice. Location of property was great and I appreciated the free/secure parking. My only real complaint is that they didn’t have a dispenser for filtered water, so we had to buy bottled water from a gas station.

Great hotel, friendly and helpful staff and the view of Table Mountain from our apartment was amazing. Highly recommended.

The positives first - good friendly front desk staff who were helpful when approached. Poor cleaning in the bedrooms. We found a live cockroach on first night in our bedroom. The front desk individual came to the room and pulled back the bed to reveal baby dummies and a large amount of dirt - thank fully he cleaned this area and killed the cockroach. We complained about this event and an exterminator team were called in the next day. We expected to be compensated for this night but this was declined by the hotel's management: "It is with regret that a cockroach was found in the unit. We at the property immediately , as you are aware , called in Faried from Ecolab Pest Control the following morning to fumigate and inspect the apartment . He assured us that no infestation of any sort was evident and that these type of insect can fly in through the windows for example . It is by no means within our power to prevent flies , mosquitos or cockroaches from being evident in the environment but I assure you we will always do our outmost to attend to a reported incident" The reason for this vermin was the poor cleaning behind the bed! Good breakfast but VERY slow preparation. Took 1.5 hours every day. The hotel needs a generator as well to cope with load shedding - very surprised that a four star property doesn't have one.

The resort was neat and centrally situated. The staff were all helpful. Naz and Luigee were outstanding. Naz was very helpful and informative in assisting us with restaurants as well as places of interest. Will definitely be back. ****************************

Maravilhosa surpresa aos pes da table moutain Flat super completo e aconchegante. Cama confortavel e banheiro de otimo tamanho. Bem equipado e com staff atencioso. A localização eh uma das melhores qualidades dessa acomodação pois fica proximo a table mountain e lions head, alem de ter facil acesso a zona turistica do porto (V&A). Numa distancia de 10min de caminhada encontram-se varios restaurantes, cafes e supermercado. Recomendo!!!