Château les Carrasses

We had a lovely time here but the reviews we read before here didn’t tell us as much as I wish we’d known… Positives: - beautiful setting - friendly staff - amazing kids club programme including pony rides and working on the farm - brilliant farm, pool and playground for kids; our eight year old daughter was so happy - food better than the reviews suggested and the BBQ evening especially impressive - overall a great week and a lovely property However: - the chateau rooms are so loud; it’s an old creeking building where you hear every footstep or door opening - and the restaurant terrace and/ or front door are underneath you; had we known this we’d definitely have gone for a different accommodation as I don’t think these issues apply in the villas - the chateau rooms also need some love and care; we had issues with things working and plumbing throughout - in the end I didn’t get one great night’s sleep from noise/ staff clearing up or setting up breakfast; and that’s not ideal - it’s quite a hands off property - no towels available by the pool (one day they’d run out, another day the staff member said she could get them in an hour as she was busy, another day the dryer had broken), barely any service by the pool, you can drag around your own heavy umbrellas etc; could easily just be made a little easier for guests at times - breakfast quite poor and small for a high fee; one apple in a fruit bowl was the only fruit available on our first morning but last making fresh omelettes and crepes worked well None of this really detracts from our week which was great and our eight year old daughter had an especially lovely time.

We stayed 4 nights for a friends wedding and everything was perfect! The staff go above and beyond to take care of everyone, which is no small feet for a 65 person wedding. The bikes on property were well maintained and the connecting trails were one of the highlights of our stay. We did not have kids but the property appeared great for families. We are already plotting our return! While you have everything you need on the property, a rental car would be very useful to be able to explore nearby towns.

Not a great experience sadly. The service in the restaurant on the second night of our stay was unacceptable and we were totally sidelined for a corporate booking, despite being the first people in the restaurant - not ideal when you have young, hungry children. The mid-stay cleaning didn’t happen and there was no communication as to why, despite being told on check in that this would happen on the Tuesday. We had two babies and a young child in our party and it was essential that a certain standard of hygiene was met. There was a discrepancy in the prices quoted in the literature for things and what was the actual price. For example, I was quoted €50 by the staff for our transfer from the train station but had to pay €60 “because it was Sunday”. Surely that should have been communicated to me ahead of time? Also, it said in the brochure in the room that breakfast was €22 but the actual cost was €25. They also tried to charge for my son’s breakfast, despite it saying under 5s are free. Via email in the lead up to our arrival, I asked for there to be a steriliser (among other items) in our room a total of three times. When we arrived it was not there and I had to ask once again. We had no bin bags and no dustpan and brush in the accommodation, which was poor. There were no pool towels in our room, despite being told there were. When we asked for these at reception, there was a lot of confusion and they took a long time to come. The restaurant menu was the same every night, with only four options that felt like not a lot of choice and of those choices some weren't available on the first night. In summary, we felt the service we received was poor. We travel a lot and we feel that although you advertise as a “family friendly” destination, this is not what we experienced at all. I am yet to receive the €100 cleaning fee reimbursement, plus the extra money back from our room rate that the manager said would be coming to us when we checked out last Wednesday.