Legoland Hotel at Legoland California Resort

Not coming back .. dirty room and rude staff , old rooms and old bed

樂高氛圍濃厚，情緒價值極高，小朋友非常喜歡，有許多隱藏設施可以探索。房間面積不算大，但足夠住。早餐選擇非常豐富，味道也還行，但是需要提前預訂，否則會被説。前台衹有一個人，高峯時非常忙，大多數問題需要自助解決。設施有些舊，但還算乾淨，我們遇到了浴室龍頭內切換閥脱落的問題，維修用了幾個小時。住客可以提前入園，但是意義不太大。停車需要額外付費，而且停車證與攜程對接存在問題，附近有性價比更高的選擇，總之見仁見智了。

來聖地亞哥第一晚入住，孩子們被濃濃樂高氛圍環繞，真是興奮不已疲勞困倦全消。裏裡外外整個設計構思巧妙，小朋友不僅大開眼界，還能實際感受各種難得的沉浸式體驗。假期好開端，贊！🌹😊

非常超出預期，但是住一天足矣

We stayed here for 2 nights. At first we only booked 1 night, but after a full day in the park boy was I glad we booked the second night. The guys at the bell desk were really great. Really helpful and got our luggage all settled so we could make our dinner reservations. The lobby is very chaotic. It was a lot to take in, but the kids were very excited. The room was everything and more for our kids. They loved finding the treasures, they loved the bunk bed, and all the decor. I'm not sure if I was exhausted from traveling or the park, but the beds were very comfortable. We had no trouble sleeping. I also tested out the bunk beds, and they were comfortable too! Breakfast is included with your stay, but remember to make reservations. It's not automatic dining reservations with your stay. We did walk over to the castle hotel, for some reason things seemed calmer in thar lobby. I'm not sure if it's all the colors and music at the Legoland hotel, but it was a lot to take in. I also noticed the castle hotel has 3 elevators compared to 2 at Legoland. The laundry machines are also located only in the castle hotel. If we go to Legoland again, I think we will try the Castle hotel. It might seem like the less chaotic option.

Avoid! Poor customer service! Bunk beds not drilled to wall and tip over hazard! Manager izzie didn’t care and very poor experience and no customer service skills and no one open to feedback, beware!