The Eminence Apartments by CLLIX

Location is good and quite spacious for families, but the cleanliness isn't that good. The room is dusty, especially the pantry. The washing machine has some soy sauce in it, thank goodness we spotted it before loading the washing machine or else it would have been stuck and it would be our responsibility- The shower is a bit odd, there's no seal underneath the glass door so the water would flow out of the toilet area easily. Amenities wise, just beware that towels are not refilled daily. No one informed us about it upon check-in and it wasn't until the 3rd day, we were told that there is a fee for it. Overall, the service was a bit inconsistent.

They had a faulty bathroom lock! I got stuck in there for hours & they Offered a full refund & now they are Completely changing their minds to Provide nothing. I was told if you pay the door that was damaged whilst escaping, than we will refund. The whole traumatic experience being stuck for soo long is almost a joke with such a request.

There was confusion regarding the property type - I booked expecting a hotel, but this is actually a partially serviced apartment. Important to note that daily housekeeping is not provided. Guests are responsible for their own dish washing and waste disposal. The balcony cleanliness was below standard. Potential guests should be aware of these self-service aspects before booking to avoid disappointment.

It was nice to stay with friends, it was convenient to have dishes so I could cook simple meals, and it was close to the city so it was nice to walk around :)

I was honestly disappointed with my experience at this apartment. I booked for a whole week at this apartment, and on our second day in I explained to the reception that our fan for the shower and laundry wasn’t working. They had someone take a look twice; ans it wasn’t till my third reminder that they switched our room, and by that stage we only had 2 nights left of the week. They do not offer any kind of room service for the entire week. We did have a washing machine and dryer, so we were able to wash towels, but a quick service/offer to replenish or change any necessities would have been appreciated. Some of the items in the room really need replacing. Like the rusted bins and the rusting chairs on the balcony. The location is ‘okay’. If you only want food, chapel street in a short walk away. But if you want to be more central to the action, it’s a little far. Walk to Vic market about 7 mins, walk to Melbourne central about 11 minutes. If you’re taking public transport and carrying a lot of luggage, it’s not the most convenient place to get to. Besides the above, the room was comfortable and spacious. Out balcony was nice, but not much of a view, unless you like people watching (watching tenants in the building across from you) or being watched.

So glad that we were allowed to Check-in earlier on arrival by the receptionist and check-out was easy.