Ermita, Cartagena, a Tribute Portfolio Hotel

Great location. The service was friendly and good. Katia was very helpful. This hotel was so cute and right in front on the beach. The breakfast was good. The restaurant had good lunch/dinner options. Only 10 minutes drive to the airport. Not far from the Walled City. I’d love to stay here again.

Muy buen hotel y excelente servicio.

1. 入住時無海景房，酒店降級安排成普通房間； 2. 對於房型降級，酒店聲稱將會以免費早餐進行彌補。但是我們的預訂單本身已經包含早飯； 3. 晚間入住時，前台接待不會英語，溝通交流能力幾乎為零； 4. 細節處有很大提升空間，衞生問題需要進一步關注； 5. 攜程客服給力，及時幫助解決問題。

服務很好，萬豪的品質

The property was super clean, the staff was extremely friendly, most of them spoke English. The bellboy Sebastian is the most humble person we met at the hotel, he was very helpful with recommendations of where to eat, he provided us with a walk-through of do’s and don’ts when we’re walking on the street. The continental breakfast is chargeable and very delicious. Overall the food in the hotel whether you choose to eat in the beautiful courtyard, indoor or the poolside, the food is very tasteful, and the drinks are very tasty. The beach is right across the street but it’s a local beach, there are vendors that you can rent a chair from, other vendors, who walk around selling food and drinks.

This was our home away from home in Cartegena. We loved the place and stayed there a second time. Hope to get back again. Gladys Strain

Staff were especially patient and helpful. I strongly recommend this hotel as it is very convenient to easily accessible to the walled city.

Staff was very hospitable and attentive. Food was delicious and everything was in walking distance to the walled city.

The Door was broken and banged. Also the sofa had so many stains. There was a weird smell in the room. The Bathroom had nothing, no soap or anything. We asked for Conceirge to guide us to make reservation for restaurant, she was sitting in the bar area. Which was very weird for me. She did not speak english and told us to whatsapp her. We did but never got a response back from her. Very poor service. Would not recommand this hotel for sure. His is did not look like a Marriott hotel or had the service of Marriott hotel