Hotel Rivarolo

Wi-Fi was bad in my corner far from the lift, I had to hotspot myself, not sure if it was a compromise being quiet and distance from the Wi-Fi hub

We ended up at this hotel due to a flight cancellation, since the airline took us there without giving us any options. The city is quiet and intriguing, though there isn't much to do, and it's quite far from Turin. While the staff was very friendly, the hotel itself was disappointing, especially considering that it claims to be a 4-star hotel. 1. Room: We had to try three different rooms. The first had very old carpet, which made me start sneezing nonstop. We went downstairs and requested another room, preferably one without carpet or with a newer carpet, and they gave us a room without carpet. Unfortunately, this room was dirty and unkempt. We went back down and were assigned a third room, which was better. 2. Bed: The bed was the worst we’ve ever encountered in a hotel. It was extremely uncomfortable, and the comforter had not been cleaned — it was dirty and had an unpleasant odor. 3. Bug: Right before bedtime, we noticed a disgusting bug on the wall near the TV. We were so appalled by the entire experience that we decided to kill the bug ourselves and go to sleep, realizing that we were late and other rooms were unlikely to be any better. I have stayed in hundreds of hotels, and while I’ve heard stories about bugs, this was the first time I actually saw one. 4. Shower: The shower was terrible. The showerhead was dirty, old, and outdated, and the water flow was minimal. Additionally, the hotel seemed to lack a proper water heater, resulting in drastic temperature changes. The water shifts from a comfortable temperature to very hot or cold, similar to the issues found in older constructions where the water temperature fluctuates when someone flushes a toilet. 5. Breakfast: The breakfast was even worse than what I've experienced in many lesser-rated hotels, especially for a place that claims to be 4-star.

Convenient location, practical. It’s a nice & very convenient hotel. But the breakfast is awful, all mass-produced, pre-packed sweet and savoury items, even juices are from concentrate, not a good advert for Italian cuisine. The toiletries in the room are beyond basic and lots of plastic packaging. A little attention and creativity would improve things so much. It’s still the best place to stay in the area.