Novotel Caserta Sud

Novotel Caserta Sud: отзывы

Novotel Caserta Sud

Ss 87 Sannitica, Km 22 600, Caserta, Campania, 81020, ItalyПосмотреть информацию об отеле
Novotel Caserta Sud
Novotel Caserta SudNovotel Caserta SudNovotel Caserta Sud
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Гарантия соответствия цены
1 ночь

Отзывы гостей

4.4/5
Очень хорошо
Отзывов: 71
Подлинные отзывы
Местоположение4.4
Удобства4.3
Сервис4.4
Чистота4.4
Фильтр:
Сортировка:
Все отзывы(71)
Положительные отзывы(42)
Отзывы с фото/видео(3)
Отрицательные отзывы(15)
s bosompem
Стандартный, семейный номер
Гость проживал в июля 2023 г.
Семья
Отзывов: 2
5.0/5
Превосходно
Опубликовано 3 сент. 2023 г.
Great location with easy access to Carseta Palace and train station. Staff were verry attentive and friendly to help.
Перевести
Luchtoro
Стандартный двухместный номер
Гость проживал в мая 2023 г.
Пара
Отзывов: 4
5.0/5
Превосходно
Опубликовано 25 июня 2023 г.
Ottima posizione noi eravamo in macchina e siamo stati all outlet e al centro commerciale. Colazione fantastica
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snn
Стандартный номер с двуми отдельными кроватями
Гость проживал в окт. 2023 г.
Поездка с друзьями
Отзывов: 7
4.7/5
Потрясающе
Опубликовано 28 дек. 2023 г.
novotel連鎖酒店水平穩定。適合自駕遊。在主幹道邊上，沒有自駕車可能會不方便，離城中心區域有好幾公里呢。
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Гость
Стандартный двухместный номер
Гость проживал в сент. 2023 г.
По делам
Отзывов: 7
5.0/5
Превосходно
Опубликовано 14 окт. 2023 г.
1層房間新裝修的，風格很時尚，前台接待CARLA ZIELLO會説中文，幫我們叫的出租車，很nice的小姑娘。
Перевести
Гость
Стандартный номер (кровать «king-size», с диваном)
Гость проживал в окт. 2024 г.
По делам
Отзывов: 6
4.5/5
Замечательно
Опубликовано 22 нояб. 2024 г.
放房間不錯，性價比合適
Перевести
Vincenza
Стандартный двухместный номер
Гость проживал в дек. 2022 г.
По делам
Отзывов: 1
5.0/5
Превосходно
Опубликовано 22 янв. 2023 г.
Ottima posizione, adiacente casello autostradale efacilmente raggiungibile dal centro città. Camera pulita, con un arredamento nuovo e moderno. Personale disponibile e professionale! Consiglio
Перевести
Гость
Стандартный двухместный номер
Гость проживал в июля 2022 г.
Другое
Отзывов: 10
5.0/5
Превосходно
Опубликовано 25 авг. 2022 г.
Personale qualificato disponibile e sempre attento ! Le nuove camere superior sono ben fatte ! Non è più presente la moquette ma uno splendido parquet, totalmente rimodernata ! Nota negativa dimenticatevi gli armadi , sono stati rimossi e sostituiti con dei ripiani metallici che danno un SEnso di disordine e nella doccia non vi è più un ripiano per doccia sciampoo! Peccato perché rende la stanza scomoda !
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Paolo Fadda
Стандартный двухместный номер
Гость проживал в июля 2023 г.
По делам
Отзывов: 1
4.5/5
Замечательно
Опубликовано 17 авг. 2023 г.
Tutto ok, ci ritornerò!
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Гость
Гость проживал в июля 2024 г.
Другое
3.0/5
Опубликовано 2 авг. 2024 г.
We were placed here because our flight was cancelled. The reception staff are very helpful and friendly. Our room was clean and just all we needed snd we slept well, but I would not choose to book this hotel unless it is for business purposes. The pool area and pool itself is lovely but u MUST wear a swimming cap to use the pool which cost €2 to buy from reception and wont fit anyone but a small child. The restaurant is NOT open 24 hours and some of the staff are rude particularly the male staff. The food is lovely but overpriced as expected. The views are terrible so do not book if its for a holiday and the hallways are hot and have a funny smell.
Перевести
Ответ от объекта размещения: Dear Guest, Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, The Management of Novotel Caserta Sud
Sonja E
Гость проживал в июня 2024 г.
Семья
1.0/5
Опубликовано 19 июля 2024 г.
Rooms are ok, but the staff is below poor: they don't have the answers to the simpliest questions. The breakfast was supposed to be until 10.30, but before 10 they told us they were going to close the buffet. On behalf of the next day, they didn't know what time they will close the breakfast. Last night we had to go to the supermarket to get decent food for our kids. Being a tourism professional myself, this hotel doesn't provide anything but a terrible guest experience with absolutely no desire to ever return.
Перевести
Ответ от объекта размещения: Dear Guest, we are sorry to hear that we were unable to offer you an experience that met your expectations and we ask you to accept our most sincere apologies. There must have been a misunderstanding with the breakfast staff, in addition all the times for access to our services are visible both in the rooms and in the common areas. Regarding the quality of the meals, your opinion surprises us a lot also because, as you can see from the comments of other guests, catering is one of our strong points. We hope to see you again in the future and in the meantime we send you our warmest regards. The Management of Novotel Caserta Sud
Гость
Гость проживал в сент. 2023 г.
Семья
1.0/5
Опубликовано 22 окт. 2023 г.
This hotel is completely rundown. It’s not clean and it’s absolutely disgusting. Upon coming into my room. The AC was not working and I’ve been told to wait. I’ve waited 45 minutes and it’s still not working. I pulled down the bedsheets and the bed is filthy, dirty, covered in dirt and hair. The rugs are filthy. the bathroom is gross.
Перевести
Ответ от объекта размещения: Dear miss Blau, Thank you for taking the time to tell us about your experience. we are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the moment we start the modernization and maintenance jobs in our property and we hope to get again your confidence during your next stay. Sincerely, Novotel Caserta Sud Staff
Гость
Гость проживал в янв. 2024 г.
По делам
4.0/5
Очень хорошо
Опубликовано 26 февр. 2024 г.
Difficult to find real fault with the hotel, we received a upgrade and the rooms was clean, bed very comfortable, shower well equipped with good shampoo etc. Restaurant and bar was good. But… looks like a 5 year old was responsible for CUTTING IN the paint work in the bed room. Breakfast was good but limited. Could not find any English programs on the TV not even the news. To summarise for a one night stop it was fine. Staff were very helpful
Перевести
Гость
Гость проживал в мая 2023 г.
Другое
1.0/5
Опубликовано 1 июня 2023 г.
Our flight was canceled so United sent a bus to take us here for the night. The staff was friendly enough but the room is disgusting. My husband and I had to share one bath towel, there were stains all over the walls and floors, and the complimentary meal we got for our canceled flight was cold pasta and french fries. The photos they provide are definitely not from this hotel.
Перевести
Ответ от объекта размещения: Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We received your reservation at the last minute and for that date we hadn't available our new renovated rooms. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In the next months we will make a restyling of the other rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management and Staff of Novotel Caserta Sud
Гость
Гость проживал в июля 2023 г.
Другое
5.0/5
Превосходно
Опубликовано 18 авг. 2023 г.
This is a lovely clean and very modern hotel. We got to stay her due to our flight being delayed. Staff were helpful. Breakfast and food options were very good. There was a mini fridge in the room and tea making facilities. The only issue I had was that they did not have family rooms.
Перевести
Гость
Гость проживал в дек. 2022 г.
Семья
1.0/5
Опубликовано 31 янв. 2023 г.
Forced to stay here by United Airlines bc flight from Naples was canceled. Place is under renovations and is below the standard of even a Motel 6 in the USA. Carpet disgusting dirty. Dead fly in restaurant glass. Should not be open until renovations are completed!
Перевести
Ответ от объекта размещения: Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. we are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management and Staff of Novotel Caserta Sud