Veronza Clubresidence

We are just back from a family ski week having stayed at the Veronza Hotel just outside Cavalese. The hotel is set in a very pretty location up the mountain and the rooms are clean, serviced daily and reception staff helpful. We were located on the rear of the building overlooking the car park. The local ski bus picks up at the hotel, is free and gets you to the gondola but beware the last bus back to the hotel is 5:30. It’s then €30 for a short taxi trip from Cavalese. So no going in to town in the evening for a drink or meal. We tried the sauna and spa area several times, but the pool is very full with children and many enter the sauna and spa areas despite it being adults only. The hotel is very much geared towards families with children and be warned there are a lot! The Pizza restaurant opposite the reception is disgraceful and by far the worst experience of the week. The elderly gentleman manger was very rude and obnoxious, and a poor attitude. His customer service was non-existent. The food is expensive and highly overrated and we heard several guest complaining that they tried to order pizzas for the kids as they didn’t like the main restaurant offerings only to be told it would be at least an hour. The food in the main restraint is buffet style and ok, but we struggled with the limited selection for some of our group. The ski and boot room is an empty shop unit adjacent the hotel but is NOT heated. Not the best experience and NOT RECOMMENDED.

Just returned from this resort via Crystal and the facilities and staff are amazing big shout out to Andrea and Dominica who looked after our every need in the bar/ restaurant. Kids club is amazing team Isabel, dylam,rachaid,Nicole. Plus loads of others. Thk u everyone

Nice family time Wonderful pool, recently renovated and sauna with a great view of the mountains. Room had bathroom renovated but otherwise a bit old. Beautiful view of the mountains. Lots of activities and services that we didn’t use because we stayed only one night.

A well located hotel, near to the ski centre. The rooms are cozy and warm, the food tasty and vary. All the staff is friendly and helpful, very professional. I have also had a massage in the wellness centre and Alessia was super ! Overall, I have had a perfect stay and I would recommend it!

1.On the first day we were told to have dinner upstairs and not in the main restaurant. This makes you walk through the stairs to get proper food (the food upstairs is served in the food warmers while downstairs the cook makes in for you fresh) or wait until the waiter brings from downstairs. We paid the same price as other people and did not get the same offer. When I went to the reception and asked for explanation, no one has seen a problem and the staff was unpleasent. I had to call the organiser of my trip and only then the following they we could sit downstairs. The reason behind it is that the hotel accepted too many guests 2. On the last night, the Italian guests were extremely loud and my kids couldn't sleep. The Italians left their children unattended and had fun upstairs while their kids were running and shouting in the corridor as well as knocking on our door. 3. The staff at the reception is unpleasant when you come with an issue, some waiters look like is was a punishment for them to work there 4. The swimming pool in extremely crowded 5. The queues for the pancakes during the breakfast are horrible and all the children want those pancakes. It's strange that taking into account the number of children in this hotel, the staff hasn't done anything with his yet.

We recently stayed at Hotel Veronza in Cavalese for our winter vacation, and it was a remarkable experience. The hotel's prime location offers a stunning view of the Dolomites and ample parking space, making our stay convenient and stress-free. The Skibus service to Cermis and Pompeago slopes is a great perk for ski enthusiasts. Hotel Veronza boasts an on-site ski rental, a pool, and a sauna with a mountain view. Relaxing on the terrace with a coffee while listening to DJ Ricardo Morra was a highlight. However, the standout feature was the children's club. The staff there were incredibly dedicated, engaging the kids with magic tricks, juggling lessons, dominoes, and building block castle activities and baby dances. Their commitment and warmth made a huge impact on our stay. Our daughter loved the hotel's small farm animals, adding to the charm of our visit. We can't wait to return to Hotel Veronza next year!