We had booked a one night stay with access to the new R&R spa area. This is just a small outdoor space containing 2 hot tubs, 2 plunge pools, and a sauna. Not exactly my idea of a 'spa', but it was fine. After our 2 hours in the 'spa', we returned to our room to get showered and changed for dinner. When I say our room was full of flies, it was actually disgusting. We ended up having to call reception and asked to be moved to another room. Thankfully, the new room didn't have the same issue, but no one apologised for the inconvenience. No one seemed too bothered by the complaint in any way. Dinner was a little disorganised and slow. Drinks were ordered when our food was ordered. Starters were served, but the drinks still hadn't arrived. We were told they were on the way, the bar was busy making a cocktail tree for another table, which was fair enough. When our drinks were finally made they sat on the bar waiting to be brought to our table. In the end we got them ourselves. The rest of the dinner was fine, nothing too special. Breakfast the next morning was extremely slow, despite there only being 3 tables in the restaurant. Again, our food was just OK and there was not much of a selection buffet-wise. To say this is a 4-star hotel seems a stretch. I've stayed in better 3-star hotels. Overall, not a place I would return to.
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