The Byke Old Anchor Beach Resort & Spa

The room was nothing like that shown in the pictures. We were allotted room number 320 on the first floor where the door locks were rusty and could break at any moment. The cupboard provided to us was even worse. Could easily see dirt and how fragile the bottom was. The curtains were dirty and could not even cover the entire windows.I strictly demanded for room change and I could see the reluctance from their side but they provided us with a standard room no 303 on the ground floor. When we were about to change the room, I asked the helper over there to carry the luggage because I was holding my child and backpacks and my wife had two bags with her but that guy flatly refused. After seeing the new room it was way worse than the previous room. The lock handle was already broken ...the flooring could break any time... The geyser didn't work.To celebrate our kid's birthday I bought a cake. After reaching the hotel by 9pm. We had our dinner and we decided to spend the next day at the resort to play with child at the resort kids arena . We went to our room by 10.30 and decided to celebrate our kid's birthday . The moment we entered the room there was a short Circuit in the AC socket and we could easily see minimal smoke coming out of the socket. I contacted the reception desk about the issue and they sent a guy after 30 mins and after checking the issue he said Please contact the reception to send another guy for changing the button and after 25 mins after calling reception twice the guy came and he changed the Ac Switch. Thereafter after 11.30 pm a continuous powercut started to happen and my child couldn't sleep and was continuously crying. We still managed to hold on for a night and slept after our child slept.We planned to take our child to the kids area where we can play with him. To our surprise we found the kids area under maintenance and there was no game we could play ourselves or play with kids. That was the last straw I went to the front desk and asked him about the issue which I faced last night and about the kids play area...he casually said The resort is very big so small small issues can happen anytime. I shouted at him they should have mentioned the maintenance work on their website but he said if we do this then nobody will come. I said to him,Don't expect a good review from me he said ," You can write whatever you want, Management is just busy making money ".I asked him to upgrade me because of all this issue and what he said to me shocked me ...he said you are throwing all these tantrums just to get a free upgrade. I really wanted to slap him but maintained my composure and he asked the staff to show me the room ...just after exiting the reception I asked the staff about why do you guys behave like this with the guest and he said don't say anything to me whatever problem you have sort out with the reception desk and left me in between without showing the room... Eventually I went back and he showed me the deluxe room which was again smelly and I decided to shift to another standard room. In the evening I went to a nearby beach where my child could play with sand and it was the only good memory we as a parent wanted to take with us from this trip.Next day I had to board a train by 8.30 am. So I pre booked my cab on 9th October on Goa Miles Taxi app at 7.15 am on 12th October for 600 INR. I got a call from Goa Miles customer care at 6.45 am that no cab was available nearby and I am on my own. I immediately rushed to the reception and they arranged the taxi in 2 mins for 1200 INR. I paid double to end my Goa nightmare . Even I get paid to visit byke old anchor resort I would rather stay at home than coming back to this overhyped resort.

After a long 12 years, I am returning for the second time. I forgot the name of the resort; it used to have a different name, but I recognized the picture of the ship-shaped reception area. :) The overall experience of staying at this resort was excellent. My family and I enjoyed our trip. I stayed four days at the property, and the location was excellent. The beach was very close to the property. Their service and room size were also excellent. The staff was polite and ready to assist. Breakfast was excellent, but I can't recall the name of the gentleman at the restaurant who handled all the guests. Please convey my gratitude to them for the excellent breakfast and service. Since the property is very old, it needs some repair work, this is the only suggestion I would like to give to the resort. I will definitely come back again

The rooms were specious ...the breakfast buffet was delicious with different varieties...the staff were attentive and went out of their way to ensure that we were comfortable..special thanks to GM Mr. Daniel Gomes sir ....Mr. Dilwar , Mr. Pramod and group