So Cool Hostel Porto

Día lluvioso que hizo mi llegada a Oporto ver una ciudad muy triste pero seguía siendo increíblemente bonita. Susana, la persona encargada del Hostel a mi llegada, fue lo mejor de la estancia, amable, sonriente, me hizo el recordar que, aunque haya días así, el sol siempre está. Repetiré sin duda. Recomendación: llevar tapones siempre: escoger una habitación femenina par evitar los ronquidos es una ilusión. Nosotras también roncamos😂

Atendimento top mas faltou fruta no café da manhã

Horrível

服務態度非常差，不建議入住

Even tho my staying here was a short one, i really enjoyed this hostel. I was in the room with 7 other people. Everything was fine, nothing to complain. Breakfast was good and everything was clean. Friendly staff that is willing to help. The only thing that i did not like was the fact that the bathroom's cabins are a little small (and im not a tall guy), and the room is a little cold. But the overall experience was a good one :) I will come here again.

The treatment I received at this hostel was despicable, unreasonable and hostile. My flight was delayed for 5 hours and whilst in airport I received a very encouraging email from 'so cool' explaining reception closes at 9pm and if I haven't checked in by then I would have to wait to the morning. Having found somewhere else to stay for that night, I turned up at this hostel the next morning, the rigid lady at reception simply wasn't interested or concerned in the least of my predicament and informed me I was a "no show" and my room was gone for the whole 3 nights I'd booked. I asked for a partial refund for the further 2 nights as I was now having to find somewhere else to stay and would have to pay top price, she was not interested to know this and told me there would be no refund and no room. Whilst I understand policies are policies I think a bit of allowance for unforeseen circumstances wouldn't go amiss. I had no control of my flight being delayed and had I not received the welcome text reminding me of reception opening hours I would have thought twice about contacting them, their communication was confusing and had mixed messages. More unforgivably is the attitude of the manager even when she knew I had nowhere to go and would need the partial refund to secure alternative accomodation, she was not losing any money and had sold my bed twice. I have used *********** for years to book hostels and I have never received such harsh heartless treatment. Whilst I get business is business, there's more to life than a computer database and rigid rules that don't allow for unforeseen circumstances. The rigid lady tried to tell me it was *********** who cancelled me but this was just a lie,. Thankfully the 'hostel Rosalina' saved my bacon and were a fantastic contrast to "so cool's awful treatment. The receptionist was wonderful and helpful and her friendliness reassured me Porto was not full of heartless money grabbing robots. Avoid this hostel if you're not going to be there for 9pm or you have any chance of a flight delay. .