Hampton Inn & Suites Center

Breakfast Staff should not be playing loud Mexican music in breakfast area around guests who are trying to eat a quiet meal.

The hotel was clean and the bed comfortable. Good breakfast! Room needed so TLC, bathroom sink drain plug was broke, toilet paper dispenser missing and cover for bathroom light fixture missing. Didn't detract from our overall stay, just wanted to mention it.

The wifi did not work at all and I could not make a phone call from my room. Had to go out side to make a call or send a text. very inconvenient. tried to get help but was unable to get it fixed.

Everything was great except breakfast. Sausage and omelette texture was like rubber and was not good. Potatoes okay. I think Hilton needs to improve on their breakfast. Bagels fell apart before toasting. Staff was great, pool was clean, rooms immaculate and spacious.

When we arrived on Saturday, I paid $150 for a room that was soak and wet on the floor from the air conditioner leaking and making a horrible noise and kept cutting off and would make the room super HOT and it had a smell to the room from the water leaking. The next day I asked to change rooms and the front seat clerk told me to arrive back about 2 and she would give me the first room available, Least to say I came back at 2 and she said give them 30 more minutes, which I gave them 35 minutes and when I went back in she said it wasn’t ready to give them 20 more minutes, least to say after 30 more minutes my room still was ready. I wasn’t able to check in until 3:30 or a little after. That kind of service was not worth the money that I spent on the rooms. Breakfast was HORRIBLE as well, the potatoes was not cooked fully.

Property was under construction, which we were NOT informed of. Hotel wasn’t clean at all. Check-in was late. Very disappointed. I usually associate the Hilton name with upper class hotels, but this one is NOT!

Bathrooms needs vents for showering, there were mold on the ceilings

Pros: Clean room, nice cold AC, good water pressure. Helpful and friend front-desk. Cons: Hotel is still under renovation, even though the Hampton/Hilton website no longer has the disclosure. Supposed to have been completed by 31-May. Subpar breakfast in dirty meeting room/storage. Doesn't look like it will be completed any time soon. Smell of mold/mildew in left elevator shaft. No AC in the 2nd or 3rd floor hallways.

In the midst of remodeling one would think the staff would be nicer and they might try to compensate a little by a better breakfast. That did not happen. The breakfast had completely melted ice, old bananas, empty trays, and no service. Hampton management should be embarrassed.