FabExpress Jaggi Palace Karol Bagh

I booked 3 nights through ***********, prepaid and informed about my late check-in twice. My driver couldn't take me to the hotel due to road closures that day. I had not received any information about this. So I had to look for a new place to stay at short notice and in the middle of the night. I subsequently canceled my booking and should have been refunded 2 out of 3 nights according to the *********** screen. But I haven't. I did not get one answer to my messages and concerns via ***********. Automated content only. So I looked up an email address and contacted the hotel. In a friendly exchange I was asked for informations and eventually my refund request was denied. I would never book again.

I stayed in this hotel with family in March, The property location is well located on the main road. I book this hotel by considering the Fab hotel chain. The hotel service, food, support, and cooperation were excellent and perfect. but the hotel needs a lot of maintenance. The rooms and toilets are not in condition for the stay even considering the price range that they offering. I would suggest checking the condition of the hotel rooms and toilets before booking. particularly this property, but the ***agement staff support everything was perfect.