Grand Hyatt Jakarta

We took the family king room which is to accomodate 3 adults. Check in time was 3pm, we arrived at 3.45pm but was told the room was not ready. However the staff at the check in counter gave us a temporary room (king deluxe room)to rest while we wait for our room to be ready. At 5pm they call saying the room was ready and we will be transfered to the our room. After we moved, we went out for dinner. At 10pm we went back to our room and realized that the sofabed was not ready and no pillow or blanket for the third adult to sleep. I call the guest service, and they came to set up. But i dont know what happened, they said the sofabed was broken so it cannot be set up. They will bring in an extra bed instead. The extra bed made the room less space to move around. I booked the room with sofabed is because i prefer to close it in day time so i have much space to roam around the room. That night also, i called the engineering team to repair the shower head holder. Because it seems not to hold the shower head properly which makes it difficult to use. They came an fixed it. But the next day, it became broken loose again. I gave up and just let it be. I dont expect this kind of room facilities from grand hyatt a five star hotel in Jakarta. Please maintain your rooms better. The staffs are all very helpful and friendly. I appreciate and extremely happy for that.

This time, I won't review the hotel itself, as the whole of Indonesia already knows that this hotel is very beautiful, clean, and perfect. I just want to give a brief review of the service from the staff based on my observations, not as a guest staying there. Oh yes! Before that, for everyone's knowledge, I own a travel agency, and I booked rooms at this hotel for 2 nights for my clients, who are two VIP families from Kuala Lumpur, Malaysia. They stayed in rooms 1701, 1703, 1709, and 1711. It's usual for me to personally accompany VIP clients to their chosen holiday destination, and this time they chose to go to Jakarta and Bandung. Naturally, the Grand Hyatt was their top choice. On the morning of the second day they stayed here, I arrived at the hotel as early as 7:00 am to check if my clients had gone down to the café for breakfast, but upon checking at the front desk, it turned out they were still in their rooms. At this time, I started interacting with one of the café staff members, whose name I forgot to ask. I inquired if there was any possibility of purchasing a drink at the café while waiting for my guests to come down for breakfast. Unfortunately, the staff member said there were no transactions during that time as it was reserved for hotel guests to have breakfast until 10:30 am. Understanding the rules of every hotel, I then asked if there was a place for me to wait. He then led me to a dining table outside the café and offered me a drink. I was very surprised because he offered me a glass of hot latte (I hope the hotel does not take action against him for giving me a free drink 😁). This kind of service can truly win the hearts of customers and greatly increase the likelihood of them returning. Thank you.

Excellent service and room conditions👍

Great Staff. Very hemoglobin & professional. Front Desk exceptional. Location is prone. I highly recommend.

Great place to stay

It’s a very convenient location however it’s besides the main road, very noisy at late time if your room is facing the road.