Somerset Sudirman Jakarta

Dusty room, staff cannot speak fluent English. Cheap furniture, humid smell.

Do not go here!! Not at all 5 star, maybe 2 stars at most. Paying at least 1.600.000 rupiah or 100 euro is totally not worth it! Shame on this hotel!! What went wrong? Room Cons 1. The showerroom was too small 2. Multiple parts in the shower were poorly finished and fell apart when touching by hand 3. The laundry line was broken 4. Some floors near the bed were cracked and pointed upwards and were no longer smooth, walking on bare foot could cause cuts 5. Only one kimono for 2 persons 6. Pixel sharpness of tv 7. No lotions, no Combs, etc., only basic essentials. Pro 1. The view was very well. Using the pool and garden of Batavia appartments mainly as eye attraction, their own pool and the skyscrapers at the distance. 2. Decoration Pool, sauna, gym Cons 1. Closed sauna (multiple days) 2. Gym had a lot of running machines but beyond that not a lot of heavy equipment, but still enough to train all muscle groups No options for easily ordering foods or drinks near the pool. Pros Nice pool view Very hot small pool Food Wrong name plates per food item Very cold food that should have been hot (28 celcius where it should be around 60 degrees celcius.) See picture proof of my heater camera. Cheap expensive sugar drinks, no fresh orange juice Only 2 types of fruit available Drinking glasses had 3 different sizes but were not orderly fashioned Food Quality was lower then an avissa 3 star hotel. The vegetable mix was like an ocean of salt and all other recipes and preparation were made with the cheapest available products. A real shame to see and eat. Not one dish that was enjoyable. Staff Has still got to learn a lot. Compared to my stay in Okura Prestige in Bangkok these staff are lightyears away of how to interact and talk to customers. E.g. when checking out, dont speed up while there is nobody else around to check out.Also when the customer has complains do not give opportunities to let them be spoken out loud in the lobby. I did this with courtesy of lower voice, but another wont be this satisfied with the many problems in this 5 star hotel. This and also numerous other lazy attitude. Staff Not shocked at all of the numerous complaints, not even when showing proof. pictures were taken by the front desk girl of my pictures, but the problems not even checked out by themselves. It didn't feel as it was taken serious and probably the next customers will get the same errors. When i checked in there was a huge line to check in. There were two front desk open, while the third was closed. Instead of asking a person in front of me to be courted to their third check in, it was me that was guided instead, while the other people were waiting longer then me. Also the staff member that came to help me should have anticipated the situation already for time period and possible camera view of the length of the line, before these long queues started to exist. I checked in around 15:20. If it was up to me i would fire the head manager, do an entire room check up, fire or re-train all kitchen staff, replace food heaters that are broken or function badly and get at least a decent chef. Even a normal indo mom with no food education could cook better then this. The love for the food, service or customer is just not there. Even name plates for the food items were wrong in multiple spots. How much more can you be uncaring. Guards outside Perfect An other hotel named Kuretakeso kemang hotel in Jakarta has given me so far the best breakfast with sushi, but also best flavourable main dish. Still shocked of this to be a 5 star.

Good place ,big room, a lot of food stalls outside the hotel but very crowded and often trafdic jam

It was clean and suit for business traveller. Reception was very nice but just massage don’t have 24 hours

We stayed in an Executive Suite and the room was super clean. We appreciated the peacefulness and fitness facilities there. However, the sauna is not fully operational at the opening and closing hours. The room towels for both body and hair are old and run-down. There is no shopping mall in walking distance but lots of street food there. Overall, it was a memorable stay. With the clear weather, we could see this spectacular view from our room.

Bad: They had ants in bed. A lot ants in the room. Shower drain is slow to drain. Good: good Gym, swimming pool and sauna.  receptionist are OK.