Гость
29 февраля 2024 г.
Made a reservation at this Hotel for a night on the way to an Air Force Reunion. We drove 4 and a half hours to get there. We had email and text confirmation from the hotel. The text advised that if we arrived after 5pm, there would be a key in an envelope left on a table near the entry way. We arrived and there was no key left for us. There was however a key with another guests name on it. The room name stated in that envelope was not the room we had reserved. There were no employees on site at the time we arrived which was around 530pm. We called both numbers that were posted at the hotel but no one answered. We left multiple messages regarding our problem and no one has returned any of the calls even up until now(7/12). My wife was finally able to get a hold of reservation via phone. They were 100 miles away from the hotel and were also unable to reach any employees. Prior to our arrival this was the only hotel in town with any vacancies. Fortunately another hotel in town had a canceled reservation and we were able to secure a room thanks to Jay in reservations. This business has no respect for their customers. We could have been stranded there with no place to stay in town. We chose that town due to specific business that we wanted to visit. I wouldn't attempt to stay here again even if it was free and somebody gave me a ride.
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