Reges, a Luxury Collection Resort & Spa, Cesme

酒店挺好的

We just spent a week at the hotel let’s start with the positives; Rooms are very big and those with ocean view have a beautiful view of the coast and pool areas. The breakfast has a lot of variety and one of the pools is heated Now with the not so positives; Staff - The staff attentiveness was terrible; they would spend most of the time on their phones or chatting with the other staff. Generally at breakfast or the pool restaurant there were more staff than guests, and even then orders came wrong and wait times were unacceptable (drinks would take 15min - so we decided we would just walk to the bar and order having the whole transaction done in 2-3min). Several times during breakfast we had to go get our own napkins, our own tea refill and ask for spoons since the staff wasn’t bothered. The front desk or concierge is rarely if ever manned. You would walk by and if there was anyone would not be acknowledged. I have received better treatment from staff at Courtyard or Moxy than here. Again most of what we saw was staff on their phones, constantly. Loyalty treatment - We are Bonvoy Titanium and had requested an upgrade; magically two days before arrival all higher category rooms became unavailable. As soon as we arrived higher category rooms and suites were available. They were adamant the hotel was 100% booked (a blatant lie as we discovered walking around all the empty restaurant, beach, pool area, lobby etc. After some arguing and showing them the availability on the Bonvoy website, with a lot of time wasted back and forth they said because we utilized points they wouldn’t upgrade us. Pretty poor experience. Food - To the contrary to what any website says, there is only one restaurant on site open for Breakfast (Safran), and one for lunch and dinner (Oasis). After 11AM only the Oasis offers food options, they are all poor quality and expensive. We ended up walking into Cesme every day to have some decently priced and delicious food. Pool - Just a small point to add but only one of the pools was semi-heated. The other one was freezing. In addition the last chlorine/ph check had been made in July - so we just overall avoided the pools! Overall this is not a luxury experience and while the hotel and rooms are beautiful, the staff and food options let this hotel terribly down. Suggest finding a better location for your next holiday until they do much needed improvements to the customer touch points at this property.

Amazing hotel but several services and maintenance issues. Overall, it's an a.azing hotel. Great rooms, awesome views, very beautiful small beach. The breakfast is to die for.. its got variety and posh written all over it. However, the service is pretty poor. We had to ask for water 4 to 5 times and they forgot each time. Also, we had two rooms. One room had no hot water and one room had a flooding issue in the bathroom. Neither issues were fixed in our 5 night stay. With rooms were given to new guests as we didn't get a late checkout ;-)

The hotel has a great design and the room was large and comfortable. The gym is also nice. But I’ve never experienced such bad service in a "five star" hotel. Here is what you can expect: - The staff is disinterested and cold, and the hotel is staffed by young, inexperienced employees. - the Italian beach restaurant is closed, although the Marriott app and hotel website still advertises it as open. The Azure bar is closed. The Safran restaurant is closed at night (also falsely advertised as open for Italian dining). You can eat only at the 'Oasis' pool bar and restaurant for lunch and dinner. - 20 minute wait for overpriced drinks in the one open Oasis restaurant, even when only 2 other people were in the entire restaurant - No one can be found behind the front desk. We arrived at 10pm and waited 15 minutes for the only employee to finish up with another angry guest. Usually the front desk was simply abandoned. - concierge was useless and unhelpful - no one approached us on the beach asking if we wanted anything. - housekeeping failed to replace glasses, coffee pods, coffee spoons and cups for multiple days. Finally someone brought replacements after we reached someone by phone. As a platinum bonvoy member, I have stayed in many Marriot Hotels. But I have to say this one did not live up to its brand and its hotel rating.

This is a new level of service, not just terrible but non-existent. A large wedding is taking place and if you are not part of that group you are ignored. First day, multiple venues closed for the wedding and loud music playing right in front of our room until midnight. Second day, both pools and the one restaurant closed for the wedding, and no service at the beach so you could literally not get food! Management dismissive of my feedback. Offered me lunch at the restaurant where the wedding party was, what? Was I supposed to just crash the wedding