Chaquacabana Resort & Beach Club

It's unfortunate that I chose your hotel to have a staycation and it's unfortunate that your lobby has no AC, and it's unfortunate your front desk clerks has no manners and it's unfortunate your 3pm check in time does not apply, cleaning of the room wasnt compleyed until 4pm, it's unfortunate your manager, when requested, NEVER CAME, though a request was made, by me to speak to her and no communication was shared that she would not be meeting with me, as I stood in the hot lobby at the front desk with my 2 kids awaiting her arrival. Your front desk representative need to be re-trained in customer service, face to face interactions and how to treat guests. The rooms are nice, shower door doesn't close, no comforter provided just a sheet on the bed, and a roach was seen coming out if the drain by the bathroom door. Food took 60 mins to arrive after the order was placed and tasted good. The only reason I gave this 1 star was because your servers amd bartenders are the most amazing courteous humans, constantly apologizing on the hotel's behalf.

Whether you're seeking a romantic getaway or a peaceful weekend. Chaquacabana resort & beach club is the ultimate destination for relaxation and rejuvenation. I cannot wait for my next visit!!! I would highly recommend this beach resort.

This hotel has the best views. This compensated for the inconveniences such as the bright flood light in front of the bedroom which shines directly inside and negative effects of light is migraines. i was told that there was nothing that can be done about the lights. However , that aside the breakfast was good, the drinks was good and they were very generous with the alcohol cocktails. The shrimp cocktail was also delicious , the kitchen staff and the bar staff was very friendly, courteous and the ambience at night and daytime was worth it. The windows didnt close in the bathroom but because the rooms are high off the ground there were no insects and no mosquitos. I would recommend blankets or duvets for the rooms which would make it more comfortable. The room was very clean and welcoming however , there was no soap or extra towels in the bathroom and im sure that can be corrected. I will visit again and for a longer period to thoroughly enjoys this facility.

Literally the definition of lipstick on a pig. The pool area is very nice and relaxing however the rooms are a complete waste of money. Ants everywhere, no internet, the tvs wifi connection had been turned off, broken closets, the safe didn’t even work. When we notified the staff about the ant they took our own bug spray and sprayed our room with it. There’s no breakfast as advertised and after we complained a 2nd time, the staff disabled our key card so we couldn’t get back into the room. We ended up checking out early and have yet to hear about our refund status

Opposite the entrance to the resort there was a dilapidated building. The staff at reception was not very inviting, he was stressed and I had to ask for a smile! The bathroom had a leak so after a shower the water was all over the bathroom floor and no Internet in the room. On a positive note, the view, food, bar tender and serving staff absolutely brilliant! Fantastic place but needs to be maintained all the time.

Plain food which is good enough. The fried fish and wedges was good enough as was the chicken cordon bleu. A nice place to sit out and admire the view. The restaurant overlooks the Caribbean Sea and you can sit outside. Nice . I would happily go back. The waitress really strove to please.

This is specifically a review of the food and bar at the beach club. There was a long wait for food and then when the food came to the table it was missing a majority of the ingredients described on the menu for each item we ordered. The staff AND chef had to check the menu when I told them about the missing ingredients to confirm that it was actually supposed to come with the food like they didn't know their own menu. The drinks at the bar tasted really watered down. The customer service was poor. Honestly, I'd never recommend this place to anyone.

Room was nice and comfortable. We appreciated the microwave & the nice size refrigerator. The tv never worked and we had trouble with Wi-Fi. If we stayed here again I’d ask for a room further back to avoid the street noise. We were in the first row of rooms behind the gate.

This resort is a complete false advertisement. This place is DIRTY. The WiFi they provide do NOT work. The outlets on the wall did not work they were loose my charger kept falling out. They only have 1 dirty pool which had quarters and dirt floating around the pool which made me not even get in the pool. They have NO swim up bar. 1 POOL AND 1 Jacuzzi. The staff are UNPROFESSIONAL & have attitude. The food 2/10 I had a shrimp cocktail and it was absolutely disgusting and overprice. I will NOT recommend this resort to NO ONE. Do not come here! Waste of MONEY, VERY unsanitary!!!!!