Gila River Resorts & Casinos – Wild Horse Pass

The customer service was great! I stayed the night and had a meeting for work in one of the conference rooms… all the customer service was great.

Hotel Has a new fee they dont tell you about , upon check out had to pay a $29.99 resort fee. The hottub jets didn't work they wouldnt light the fire pits nor would they turn the outside tvs on.

Left over trash in our room, dirty and grungy bathroom floor- room smells of old, nasty smoke. Loud partying until 3 am. Will never be back.

The staff was very helpful in every aspect of our stay. We were the only ones in the pool and hot tub. The pool area is fantastic. Both meals we had were good. We will return.

Place was clean , didn’t have too much interact with staff but they seemed always around if I needed help . Service was friendly

My family and I enjoyed everything about our stay! Staff was very friendly and will definitely stay again.

I was invited out to stay for a confrence being held at the property. I arrived 15 minutes early and met with alot of resistance attempting to check in early. The front desk representative just handed me my key didnt tell me how to get to my room or even what floor it was on. When i got to my room the sleep area was clean and neat. The bathroom however, had dirty towels still hanging on the shower rack. The lights over the bath tub didnt work, and the toilet takes some patience to FULLY flush. Room service was fast and friendly as well as the gift shop. The coffee shop, not so much.

I have stayed at this property many times in the past, I have had suites and regular rooms and have had a comfortable stay; however this particular time I had the worst sleep of my life. We arrived to the room late so we were tired. The bed was super uncomfortable, I tossed and turned all night. I woke up with my back hurting. The other issue was the room had a really bad smell. I believed it was the drains in restroom or pluming issues unsure. Could have been the refrigerator after we opened it, it had a bad smell also. When I woke up I decided to share my concerns with front desk, not in hopes of receiving anything for free but I assumed they would want to know. The front desk first response to my concerns was she had never heard those complaints before, and they are open 24 hours so they could’ve moved me rooms. I take that as she didn’t believe me. She did offer a credit for dining;however I want to be clear my intentions were in hopes that someone would come check out the bed and the bad smell for the next guests. My room was over $200 for the 1 night and I’m very unhappy with the stay. This review might be overlooked, but I have to voice my concerns. Thank you

The in room refrigerator didn’t work. Had mice sounds in the middle of the night. For the price everything should be operational.